Technical Project Manager – Solutions Engineer

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Support Tech

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

Support Tech is a technology deployment and support services company focused on multi-site IT system installation, deployment, and ongoing support. The company positions itself as a problem-solver and innovator that manages projects of any scale using its own back-end project management software and a global network of trusted partners. Support Tech emphasizes deployment/install best practices, continuous improvement, and delivering up-to-date technology solutions to business clients.

📋 Description

• Serve as the bridge between project management, engineering, field implementation, and the client • Review client requirements, existing infrastructure, approved scopes, network diagrams, equipment requirements, migration plans, dependencies, and acceptance criteria • Translate business and technical requirements into practical implementation plans • Identify technical risks, missing information, and potential scope issues before implementation • Participate in solution design and technical discovery • Develop or review implementation runbooks and cutover plans • Own project schedules, milestones, dependencies, communications, and deliverables • Lead project kickoffs and maintain regular client communication • Coordinate engineers, technicians, installers, vendors, and third-party providers • Manage maintenance windows and implementation schedules • Maintain project status, risk, issue, and change-control documentation • Monitor project labor and resource requirements • Identify scope changes and coordinate approval before additional work is performed • Configure and deploy network infrastructure when required • Work with firewalls, managed switches, UniFi controllers, wireless access points, VLANs, VPNs, routing, DHCP, DNS, monitoring, and network security controls • Participate in wireless deployments and performance validation • Support Microsoft 365 migrations, tenant configuration, MFA, Conditional Access, Exchange Online, OneDrive, SharePoint, and Teams projects • Configure or review migration tooling and validate migration results • Troubleshoot technical issues encountered during implementation • Participate directly in production cutovers and post-cutover validation • Coordinate and/or perform pre-staging of equipment and configurations • Confirm technical prerequisites before implementation • Validate network connectivity, routing, authentication, applications, wireless, VPN, monitoring, backups, and other in-scope services • Verify completed work satisfies documented acceptance criteria • Coordinate remediation of issues discovered during testing • Act as a technical point of contact for clients • Explain technical requirements, risks, limitations, and expected project impacts • Translate technical information into understandable business terms • Coordinate client approvals, access, credentials, maintenance windows, and user communications • Maintain project and technical documentation throughout the project • Update network diagrams, VLAN/IP information, port maps, equipment inventories, migration records, and configuration documentation • Maintain implementation runbooks and project closure records • Provide technical handoff information to support teams • Conduct post-project reviews and document lessons learned

🎯 Requirements

• Professional experience in IT infrastructure engineering, technical project management, systems administration, network engineering, or a comparable role • Strong understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, DHCP, DNS, and wireless • Experience with infrastructure implementations and production cutovers • Demonstrated ability to coordinate technical projects from planning through completion • Strong client-facing communication skills • Ability to understand technical documentation and project scopes • Strong organizational, troubleshooting, and problem-solving skills • Ability to balance hands-on technical work with project coordination responsibilities • Preferred: Experience with Ubiquiti UniFi switching, wireless, and network management • Preferred: Experience with next-generation firewalls, VPNs, WAN failover, and network segmentation • Preferred: Experience with Microsoft 365, Exchange Online, OneDrive, SharePoint, Teams, and Microsoft Entra • Preferred: Experience implementing Conditional Access and MFA • Preferred: Experience with cloud-to-cloud and file-server migrations • Preferred: Experience with wireless heatmap surveys and RF optimization • Preferred: Experience coordinating structured cabling and low-voltage infrastructure • Preferred: Experience working for an MSP, managed service provider, technology integrator, or IT infrastructure provider • Preferred: Relevant networking, Microsoft, or project-management certifications

🏖️ Benefits

• Remote work arrangement