Technical Support Representative

🕒 May 29

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Provide basic technical support to customers experiencing technical issues with products or services • Identify and troubleshoot technical problems and provide timely, effective solutions • Communicate technical solutions clearly and concisely to non-technical customers • Ensure accurate ticket triaging • Follow up with customers to confirm issue resolution and provide additional support • Escalate complex issues to higher-level team members • Document customer interactions and technical issues in a CRM system • Provide excellent customer service to ensure customer satisfaction and loyalty • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes through training and continuous learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Support nursing homes and troubleshoot medical software

🎯 Requirements

• 1 year of CSR experience is a must • 6 months of experience in a technical support role involving software and web applications or any type of medical software troubleshooting • Good communication skills, both verbal and written • Proficiency in using computer applications and software • Experience using a CRM is preferred • Any type of medical/schooling - coding and or billing • Must use a personal device under the BYOD arrangement

🏖️ Benefits

• Competitive compensation • Medical, dental and vision insurance • Paid time off • Birthday leave • Opportunities for skills training and personal and professional development • BYOD (Bring-Your-Own-Device) equipment arrangement