Medical Customer Service Representative

Job not on LinkedIn

🔥 35 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Supreme Consultants

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

📚 Education

🏥 Healthcare

👥 HR Tech

Education • Healthcare • HR Tech

Supreme Consultants is the premier provider of highly skilled, bilingual, culturally competent professionals serving schools, social services, and mental health providers in New Jersey. With 19 years of experience, they link organizations to pre-screened personnel proficient in over 60 languages for per diem, temp-to-permanent, or direct hire roles, and offer training workshops and community outreach services. They assist organizations, professionals, and community members with registration, job placement, training, and access to services, emphasizing bridging linguistic and cultural gaps.

📋 Description

• Answer inbound calls from patients placing orders • Respond to inquiries and manage complaints • Troubleshoot significant customer service problems • Provide general product information • Assist patients with new and reorder processes • Manage large amounts of inbound calls in a timely manner • Identify patient needs, clarify information, research issues, and provide solutions • Evaluate patient demographics and information to complete requested orders • Process orders using the Byram customized ERP system • Maintain patient records by updating account information • Recommend additional products that may be necessary or available • Assist customers in completing purchases online and over the phone • Inform customers about product terms and features • Project a professional company image through voice and online interactions

🎯 Requirements

• Superior listening, verbal, and written communication skills • Excellent data entry and typing skills • Knowledge of customer service practices and principles • Ability to handle stressful situations appropriately • Customer focus and adaptability to different personality types • Ability to multitask, set priorities, and manage time effectively • 3 years of call center, data entry, and medical background experience • Bilingual English/Spanish speakers a plus

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Day shift • Monday to Friday schedule • Remote work setting

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