IT Client Delivery Leader

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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Surgery Partners, Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏥 Healthcare

👥 B2C

🤝 B2B

Healthcare • B2C • B2B

Surgery Partners, Inc. is a leading operator of surgical facilities and ancillary healthcare services, owning and managing more than 250 locations across 30 U. S. states. The company partners with physicians and hospitals to provide ambulatory surgery centers, multi-specialty physician practices, anesthesia services and other outpatient specialty care, serving hundreds of thousands of patients annually. Surgery Partners emphasizes flexible local partnerships (partner, affiliate, or employed physicians) and an integrated delivery model to deliver value to patients, physicians and payors.

📋 Description

• Serve as the primary IT advocate for assigned divisional leadership • Build trusted relationships with division presidents, market leaders, facility executives, clinical operators, physician practice leaders, and shared-service stakeholders • Translate business objectives and operational needs into IT requirements • Guide divisional IT demand, including operational requests, projects, technology gaps, service issues, regulatory concerns, and growth requirements • Partner with corporate IT leaders to prioritize work against enterprise capacity and risk • Assist with IT budget development and guide IT spending decisions • Monitor IT service performance, identify recurring issues and service gaps, escalate barriers, and coordinate resolution across technical and vendor teams • Partner with project managers, solution owners, technical teams, and divisional stakeholders to scope, communicate, sequence, adopt, and deliver IT initiatives • Promote adherence to IT standards, cybersecurity controls, HIPAA requirements, audit expectations, and healthcare regulations • Coordinate response to site tasks for the assigned division • Communicate IT changes, outages, projects, standards, support processes, and technology decisions • Support solution adoption through stakeholder engagement, readiness planning, and feedback loops • Coordinate resolution of complex or high-impact IT issues with appropriate ownership, executive visibility, follow-through, and closure • Identify opportunities to improve IT service consistency, responsiveness, standardization, transparency, and business value across the division and broader three-division operating model • Provide accountable IT partnership supporting secure, reliable, and value-driven technology services across hospitals, ambulatory surgery centers, physician practices, and related care settings

🎯 Requirements

• Bachelor’s degree in information technology, healthcare administration, business administration, or related field, or comparable work experience • Proven experience, typically 5+ years, in IT leadership, client delivery, relationship management, healthcare technology operations, or related roles • In-depth understanding of IT service delivery, demand management, incident escalation, project delivery, change management, governance, and continuous improvement practices • Prior healthcare operations or healthcare IT experience related to hospitals, ambulatory surgery centers, physician practices, or other care delivery environments is strongly preferred • Working knowledge of healthcare regulatory, privacy, security, audit, and compliance expectations, including HIPAA and applicable corporate governance standards • Ability to travel as needed; estimated travel up to 50% • Ability to work in a self-directed manner with minimal supervision • Ability to think strategically and take decisive action tactically • Strong verbal, written, and presentation skills • Strong negotiation and conflict resolution skills • Excellent organizational skills and attention to detail • Ability to work independently or in collaboration with multidisciplinary teams • Ability to manage frequent interruptions and reevaluate priorities • Ability to adapt to changing client needs and evolving technology landscapes • Exceptional problem-solving and critical-thinking abilities • Strong business acumen and ability to communicate effectively with executives, operators, clinicians, technical teams, and vendors • Ability to function efficiently in stressful work environments • Maintains regular attendance habits, follows directions, and takes initiative • Successful completion of pre-employment screenings, including criminal background checks and drug testing

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • Health Savings Account with an employer contribution • Life Insurance • PTO • 401(k) retirement plan with a company match • And more!

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