Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $71k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Surglogs

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

💰 $10.5M Series A on 2021-12

Healthcare • Healthcare Insurance • Compliance

Surglogs is a comprehensive digital platform designed for healthcare facilities to automate compliance with regulatory and accreditation standards. It offers a centralized system managing policies, procedures, and compliance tasks in real-time. Surglogs improves patient safety and operational efficiency by transforming paper logs into electronic formats, helping facilities stay survey-ready and meet accreditation criteria. The platform supports features like monitoring temperature and humidity, inventory management, staff licensure tracking, and provides tools for real-time insights into compliance status, ensuring adherence to healthcare regulations effortlessly.

📋 Description

• Onboard and train new customers on the software by developing and delivering unique success plans • Educate and train clients on new features, software updates, and best practices • Uncover upsell and expansion opportunities • Ensure customers renew their annual subscription • Customize software to promote better utilization • Adhere to company mission, vision, and policies • Provide reports to management regarding current client development • Identify and communicate potential software improvements • Develop and maintain long-term business relationships with clients • Understand customer priorities and ensure they receive value from Surglogs' software • Monitor customer utilization

🎯 Requirements

• 3+ years of applicable experience in customer success, support, sales or account management; SaaS experience preferred • Bachelor's degree preferred • Positive attitude and strong work ethic • Ability to work independently and on a team • Excellent written and verbal communication skills • Adaptability to new software features and releases • Strong technical, product, and process-oriented thinking skills • Masterful rapport building with clients to establish strong, long-lasting relationships • Excellent organizational skills and attention to detail • Must be able to pass a background check

🏖️ Benefits

• Medical, dental, vision, accident, and life insurance options • PTO package • Paid holidays • 401(k) plan