Customer Service Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Handle maintenance, collection and liquidation activities for assigned portfolio of accounts • Handle a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers • Maintain accurate records of customer interactions, including any issues that arise and their resolution • Recommend appropriate solutions to customers by analyzing their accounts

🎯 Requirements

• Excellent verbal and written communication skills and are a strong multitasker • Strong attention to detail • Drive to solve problems and meet goals • Familiarity with Microsoft Office tools • Experience in customer service • High school diploma or equivalent

🏖️ Benefits

• Medical, dental and vision benefits • Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) • Additional pay incentives as well as monthly rewards & recognition programs • Advancement opportunities – 80% of our frontline leaders have been promoted from within • Employee Discounts • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland