Customer Service Agent

🔥 0 minutes ago

⚜️ Louisiana, Texas, +2 more states – Remote

⚜️ Louisiana – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Sutter Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Sutter Health was founded in 1996.

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2016-11

Healthcare • Healthcare Insurance • Non-profit

Sutter Health is a not-for-profit health system serving Northern California, offering a wide range of healthcare services. It provides comprehensive primary and specialty care, including mental health, oncology, orthopedics, women's health, and more. The organization supports both in-person and virtual visits, ensuring accessibility to its services. Sutter Health is also involved in medical research, education, and offers various health plans, including Sutter Health Plus. It emphasizes innovative, compassionate care and maintains a network of hospitals, medical groups, and other health providers across Northern California.

📋 Description

• Receive incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels • Respond with accurate and timely information while maintaining high customer service and quality standards • Work as part of a team supporting one or more service delivery teams • Establish and maintain collaborative customer relationships • Identify additional ways to serve customers and ensure customer satisfaction • Foster continuous improvement in business processes and services • Adhere to local, state, and federal regulations, codes, policies, and procedures protecting employee and patient information • Operate office equipment including multi-lined phones, printers, fax machines, copiers, and scanners

🎯 Requirements

• High school diploma or General Education Diploma (GED) • 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service • 1 year of experience with Microsoft Office, electronic mail, information systems, or database programs • Medical and healthcare experience preferred • Knowledge of processes in Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle, or Customer Billing desired and required for the first round of hiring • Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences • Time management and organizational skills, including prioritization and meeting deadlines • Ability to work with and maintain confidential information • Ability to work independently and as part of a team while managing multiple tasks and interruptions • Ability to identify, evaluate, and resolve standard problems using established solutions • Ability to build collaborative relationships with peers and healthcare providers • Ability to operate multi-lined phones, printers, fax machines, copiers, and scanners • Minimum internet speeds of 15 Mbps download and 5 Mbps upload

🏖️ Benefits

• Work from home • Comprehensive benefits package for eligible positions • Total rewards program • Monday–Friday schedule • No weekend requirements