Technical Program Manager II – Operations

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $103k - $164.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

👻 Ghost score 0%

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SWBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1976

💸 Finance

🛡️ Insurance

🏠 Real Estate

Finance • Insurance • Real Estate

SWBC is a diversified financial services company offering a wide array of products and services to individuals, businesses, and financial institutions. Products include various types of insurance, such as life, property, and vehicle insurance, as well as commercial insurance solutions. The company also provides extensive investment services, wealth management, and retirement planning. Additionally, SWBC offers lending services, including mortgage loans, and operates within the real estate sector providing commercial property development and insurance solutions. They emphasize client-first strategies and have initiatives for employee benefits and outsourced HR services.

📋 Description

• Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions • Oversee a technical roadmap for internal tooling initiatives, including prioritization, resourcing, and requirements • Build and maintain relationships with internal and external partners • Establish communication plans, coordinate stakeholders, track progress, identify risks, steward frameworks and governance structures, and implement solutions for successful execution • Develop and implement process improvements, automation opportunities, and operational efficiencies through innovative solutions and best practices • Analyze business processes, performance metrics, and operational data to identify trends, risks, and continuous-improvement opportunities • Drive operational and technical goal-planning processes • Establish status-tracking mechanisms and communicate progress, risks, and priorities across the organization • Operate effectively with minimal day-to-day direction in a fast-paced, ambiguous environment • Perform all other duties as assigned

🎯 Requirements

• Bachelor's degree from an accredited four-year college or university in a technology related field preferred • Minimum of five (5) years of professional experience in Program Management, with a focus on Operations or Technology use cases • Minimum of five (5) years of experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions • Experience managing programs and projects involving executive-level stakeholders and organizational priorities • Demonstrated ability to drive operational excellence, business process improvement, governance, and change management initiatives • Strong verbal and written communication, facilitation, negotiation, presentation, and relationship management skills • Proven ability to influence outcomes without direct authority and drive accountability across teams • Strong analytical, problem-solving, critical-thinking, and decision-making capabilities • Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing business needs • Experience creating executive communications, dashboards, status reporting, and performance metrics • Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and related productivity tools • Ability to operate independently in ambiguous environments while maintaining strong attention to detail and execution excellence • PMP certification or related project/program management certification is preferred • Experience within the payments, financial services, money movement, card processing, or ACH industry is preferred • Familiarity with coding languages, technical systems, software development concepts, or data analytics tools is preferred • Experience supporting feature launches, operational readiness programs, or PMO organizations is preferred • Experience mentoring team members and promoting program management best practices is preferred • Knowledge of applicable laws and regulations impacting financial services or payment-processing environments is preferred • Ability to pass pre-employment drug testing • Must not be a tobacco user, as allowed by law

🏖️ Benefits

• Competitive overall compensation package • Work/Life balance • Employee engagement activities and recognition awards • Years of Service awards • Career enhancement and growth opportunities • Emerging Professionals and Mentor Program • Continuing education and career certifications • Variety of healthcare coverage options • Traditional and Roth 401(k) retirement plans • Lucrative Wellness Program • Additional incentive compensation may be available as commission or performance bonus