Customer Success Manager

🕒 January 1

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Sweep

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Sweep is the first agentic workspace designed for Salesforce, aiming to streamline business operations with real-time documentation, data quality engines, and an integrated AI layer. The platform is built for speed, control, and collaboration, facilitating enhanced administrative control while empowering go-to-market (GTM) teams to drive informed decision-making. By providing a comprehensive, intelligent solution that layers over existing business systems, Sweep helps organizations achieve clarity and efficiency, reducing project timelines and enhancing productivity.

📋 Description

• Build trusted partnerships with executive sponsors and RevOps leaders across key accounts. • Lead enterprise onboarding, technical configuration, and strategic enablement plans. • Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy. • Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams. • Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion. • Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally. • Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention. • Develop scalable best practices and playbooks for enterprise success and expansion.

🎯 Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI. • Extensive Salesforce knowledge, including data model, automation, and advanced configuration. • Salesforce Administrator certification (preferred). • Proven ability to manage multi-stakeholder relationships across business and technical teams. • Experience with complex integrations, security reviews, and compliance processes. • Exceptional communication and executive presentation skills. • Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.

🏖️ Benefits

• healthcare • dental • vision • a 401(k) plan with matching contributions • flexible paid time off • team outings and more!