Customer Success Advisor, Health Plans

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating conditions for growth • Secure and expand approvals, channels, data, and subsidiary participation that put Sword in front of eligible members • Determine whether member access produces enrollment, utilization, and value • Build multi-threaded networks across economic, clinical, operational, and executive stakeholders • Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence • Lead account strategy, value communication, business reviews, and escalations • Partner with Sales on cross-sell and upsell • Mobilize Sword’s internal specialists as resources while retaining ownership of the account plan • Identify emerging risks and opportunities, define strategy where playbooks do not exist, and drive execution across the organization • Build relationships, gather intelligence, shape business cases, and resolve operating and value questions supporting retention and growth

🎯 Requirements

• Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor • Track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action • Working depth in claims and ROI economics • Ability to interrogate methodology, reconcile conflicting evidence, and stand behind the account position • Strong executive judgment • Exceptional written and verbal communication across functions, levels, and competing stakeholder interests • Hands-on analytical self-sufficiency • Low-ego, high-ownership operating style • Willingness to travel domestically up to 10% • Ability to thrive in highly ambiguous environments where priorities evolve quickly and success depends on judgment rather than process • AI proficiency: every hire must demonstrate at least Explorer (Level 1), using AI daily to boost personal productivity • Must have legal right to work in the United States; immigration or work visa sponsorship will not be provided

🏖️ Benefits

• Comprehensive health, dental and vision insurance • Life and AD&D Insurance • Financial advisory services • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness) • Health Savings Account • Equity shares • Discretionary PTO plan • Parental leave • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family