Customer Success Manager

🕒 June 2

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Sylvera

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🔬 Science

🏪 Marketplace

💰 Venture Round - Sylvera on 2024-12

SaaS • Science • Marketplace

Sylvera is a data and analytics platform that provides independent ratings, geospatial earth analytics, and market intelligence for carbon credits and low-carbon commodities. It delivers products like carbon credit ratings, a Market Gateway marketplace, a Biomass Atlas, and facility-level carbon intensity assessments to help developers, buyers, investors and governments evaluate project quality, secure finance, and source lower-carbon supply. Sylvera combines remote sensing and scientific research with SaaS tools to increase transparency and integrity in carbon and commodity markets.

📋 Description

• Partnering with wider commercial functions to build trusted, long-term ties with key accounts from day 1. • Ensuring we define, track and deliver client value. • Managing and optimising customer lifecycle, from onboarding through to renewal. • Retaining customers and revenue and identifying expansion opportunities. • Acting as a product ambassador, overseeing the adoption of Sylvera’s evolving products and services, and ensuring client feedback is brought back into our business. • Owning and maintaining exceptional relationships with assigned accounts, champions and economic buyers.

🎯 Requirements

• Has a minimum of 5 years experience in North America, working with large Enterprises in a commercial role that includes value-based, direct customer engagement. • Either has experience working in carbon markets, or is actively keen to build domain expertise at speed. • Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience. • Has the ability to partner with Senior Director/VP level/Executive stakeholders and coordinate among multiple teams and strategic initiatives within a given customer. • Has a proven track record of expanding existing accounts / winning accounts of Enterprise scale. • The experience may have been gained in: Consulting or Advisory, Customer Success, or Account Management. • Is open to business travel (up to 10%).

🏖️ Benefits

• Equity in a rapidly growing startup • Unlimited annual leave - and encouragement to actually use it! • Work from anywhere for up to 4 weeks a year • Enhanced parental leave • Up to 20 days paid sick leave • Access to Mental Health support • Monthly team socials