Manager, Enterprise Growth – Customer Success

Job not on LinkedIn

🕒 May 28

🏢🏡 New York City – Hybrid

💵 $190k - $230k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Clay

WebsiteLinkedInAll Job Openings

11 - 50 employees

✨ The Creative Tool for Growth | Enrich your data, automate personalized outreach, and implement any idea for GTM

📋 Description

• Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession. • Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely. • Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value. • Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence. • Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration. • Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs. • Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions. • Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact.

🎯 Requirements

• 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function • 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company • A track record of driving revenue growth, expansion, and retention • A passion for coaching and developing others — you get energy from seeing your team thrive • Exceptional relationship-building and communication skills, across both customers and internal teams • The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity • A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement • A growth mindset and comfort with fast-paced, entrepreneurial environments

🏖️ Benefits

• All employees can work for free with world-class coaches who specialize in creativity, management, and more.