Enterprise Customer Success Manager

🕒 5 days ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Synthesia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $200M Series E - Synthesia on 2025-10

Artificial Intelligence • SaaS • B2B

<Synthesia> Synthesia is a SaaS AI video platform that enables businesses to create studio-quality videos without cameras, microphones, actors, or studios by using AI avatars and synthetic voiceovers. The platform supports 160+ languages, one-click translation/localization, an AI screen recorder, brand management, collaboration and analytics, and enterprise-grade security (SOC 2 Type II, GDPR). It’s marketed primarily to teams and enterprises for training, sales enablement, marketing, knowledge management and internal communications, helping companies scale video production while reducing time and cost.

📋 Description

• Build and nurture strong relationships with key stakeholders to drive retention and growth • Conduct discovery with customers to understand business objectives and uncover new use cases • Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia • Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows. • Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction • Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes • Ensure ROI and value is communicated and understood by the customer • Proactively monitor customer health, including potential risks to renewals and expansion opportunities • Own commercial conversations and all aspects of the renewal process • Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

🎯 Requirements

• Customer-facing experience in Customer Success Management / Client Service / Account Management or similar ideally in B2B SaaS • A customer-centric mindset with a passion for delivering exceptional customer experiences • Proactive and organized with the ability to prioritize against competing demands • Experience in managing a book-of-business along with KPIs • A track record in managing account risk, forecasting accurately, and identifying growth opportunities • Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption. • Strong discovery skills resulting in a clear understanding of business goals and use case identification • Experience using sales methodology frameworks to close renewals (MEDDPICC preferred) • Capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite • Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly. • Ability to work collaboratively with cross-functional teams, including sales, product and support.

🏖️ Benefits

• A competitive salary + stock options in our fast-growing Series E startup • Hybrid working environment for NY based employees • 100% Medical, Dental & Vision • 401k Plan + company match • Paid parental leave • 25 days of annual leave + Public holidays + paid sick leave • Fun culture with regular socials • A generous referral scheme • A brand new computer + monitor