Senior Vice President – Customer Success

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🕒 5 days ago

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Leah

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

Leah is a fintech company with the mission to close the skills gap by funding in-demand high-skills education at scale in countries facing a critical skills and demand gap, with initial focus on fast-growing economies in Africa. Today, the global and local employer demand is in tech, hence we finance applicable upskilling and reskilling programs training our future data scientists, software engineers, and more. When the demand shifts, we shift.

📋 Description

• Build, lead, and scale a high-performing Customer Success organization. • Act as the executive sponsor for strategic and enterprise customers, developing trusted relationships across multiple stakeholder levels. • Lead executive business reviews and strategic customer engagements, serving as an escalation point for complex issues. • Own customer retention, renewals, expansion, and Net Revenue Retention (NRR). • Collaborate cross-functionally with Product, Engineering, Sales, Partners, Implementation, and Support teams to enhance customer outcomes.

🎯 Requirements

• Solid experience in Customer Success, Account Management, or customer-facing leadership roles within a B2B SaaS or technology company. • Executive or senior leadership experience building and scaling Customer Success organizations. • Proven track record of driving customer retention, expansion, and Net Revenue Retention (NRR) in high-growth environments. • Experience working with enterprise and strategic accounts, managing complex stakeholder ecosystems. • Strong understanding of Generative AI technologies and their business applications. • Exceptional strategic thinking, problem-solving, and operational leadership skills. • Strong technical acumen with the ability to understand product architecture, integrations, and enterprise use cases. • Experience working with Customer Success platforms (e.g., Gainsight, Totango), CRM systems (e.g., Salesforce), and analytics tools. • Outstanding communication, executive presence, and stakeholder management skills. • Ability to thrive in fast-paced, high-growth, and evolving technology environments.

🏖️ Benefits

• Competitive salary with huge growth and upside potential. • Paid Health and Wellness Days and comprehensive insurance coverage. • 401(k) / Pension plans with Employer Match. • Huge growth and upside potential with the ability to make a true impact on a growing start-up organization.