Network Success Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Synapse Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Synapse Health is a company that builds connected solutions to streamline the durable medical equipment (DME) lifecycle—from prescriber documentation and ordering through fulfillment, delivery, and resupply. Their offerings include a patient portal, InHome services for prescribers/providers, and Equip for skilled nursing and hospice. Synapse partners with DME providers and health plans, operates nationwide with 300+ subcontracted DME providers, and focuses on improving access to equipment like oxygen, wheelchairs, ventilators, diabetic supplies, and more. The company emphasizes reducing delays, errors, and administrative waste, improving patient communication, operational consistency, and faster payments.

📋 Description

• Serve as the primary point of contact for network providers, responding to inquiries and resolving issues through closure • Coordinate onboarding for new network partners, including account setup, system access, workflow walkthroughs, and early check-ins • Monitor partner activity and engagement, identify adoption gaps, recurring issues, and at-risk relationships, and recommend corrective action • Collaborate with operations, billing, intake, and technology teams to resolve network challenges and communicate causes and resolutions • Develop, document, and implement network-management best practices, standard operating procedures, escalation paths, and communication templates • Facilitate live and virtual training sessions for network providers and develop quick-reference guides and FAQs • Gather partner feedback and surface trends to inform product improvements and service enhancements • Identify process improvements and contribute to continuous-improvement initiatives • Support compliance with company policies, contractual obligations, and applicable regulations such as HIPAA, including credentialing and documentation • Maintain accurate records of network activities, communications, and issue resolution; contribute to reporting on network health and performance • Provide exceptional support throughout network-partner relationships

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (or equivalent practical experience) • 2+ years of experience in network coordination, provider relations, account support, or a similar role within the healthcare or DME industry • Working knowledge of provider workflows, such as referrals, orders, documentation, and claims • Proficiency in MS Office applications (Excel, Outlook, Word, PowerPoint) • Ability to quickly learn department and job-specific software systems, including CRM or ticketing tools • Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously • Effective verbal and written communication skills • Strong analytical skills and a problem-solving mindset • High attention to detail and a high degree of accuracy • Experience with DME or healthcare technology platforms, such as EHR, referral management, or order intake systems • Proven track record of successfully managing provider relationships or networks, including onboarding and retention • Experience delivering training or presentations to external partners • Ability to work independently, take initiative, and stay composed in a fast-paced, evolving environment • Strong interpersonal skills with a genuine focus on building and maintaining trusting relationships

🏖️ Benefits

• Professional growth opportunities with compelling career paths • Healthy work-life balance supported by flexible paid time off (PTO) • Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members • 401(k) savings plan with employer matching contributions

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