Senior Product Manager, RCM Strategy

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $152k - $182.4k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Synapse Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Synapse Health is a company that builds connected solutions to streamline the durable medical equipment (DME) lifecycle—from prescriber documentation and ordering through fulfillment, delivery, and resupply. Their offerings include a patient portal, InHome services for prescribers/providers, and Equip for skilled nursing and hospice. Synapse partners with DME providers and health plans, operates nationwide with 300+ subcontracted DME providers, and focuses on improving access to equipment like oxygen, wheelchairs, ventilators, diabetic supplies, and more. The company emphasizes reducing delays, errors, and administrative waste, improving patient communication, operational consistency, and faster payments.

📋 Description

• Own and advance the future-state product strategy for Revenue Cycle Management across the order lifecycle • Develop and articulate RCM product strategy, identifying opportunities to simplify processes, reduce financial and operational friction, and enable scalable growth • Lead discovery across RCM workflows, systems, data flows, and user experiences • Develop product points of view and recommendations for future-state capabilities • Identify opportunities to connect, simplify, or modernize fragmented RCM capabilities, workflows, integrations, and data flows • Partner with senior leaders to align product direction, investment priorities, sequencing, and tradeoffs • Quantify financial and operational impact of current-state processes, product gaps, and manual work • Evaluate opportunities based on scalability, efficiency, quality, revenue cycle performance, and cost to serve • Translate complex financial, operational, and business problems into product strategies, requirements, and scalable solutions • Build product recommendations and support investment decisions using data, user insights, and business context • Define and evolve the RCM product roadmap • Lead product execution from discovery and requirements through delivery, adoption, measurement, and iteration • Manage the product backlog, lead grooming sessions, and drive sprint planning and execution with a dedicated engineering team • Define success metrics, monitor product performance, and iterate accordingly • Build partnerships across RCM Operations, Operations, Engineering, Data, Finance, and senior leadership • Influence decisions and advocate for product direction across technical, operational, financial, and senior leadership audiences • Lead adoption and change planning for new capabilities, processes, and product solutions • Lead discovery and user research efforts • Identify workflow inefficiencies and manual workarounds and propose scalable solutions • Contribute insights, best practices, and lessons learned to the product culture

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent combination of education and relevant professional experience • 7+ years of experience in product management, with demonstrated ownership of complex products or product areas from discovery through delivery and iteration • Experience working with revenue cycle management, healthcare finance, financial operations, or similarly complex transaction- and workflow-driven environments • Demonstrated experience managing a scrum team and driving product execution from idea to delivery • Proven ability to translate complex operational and business problems into clear product strategies, requirements, and scalable solutions • Strong analytical skills and experience using data, metrics, and customer or user insights to prioritize opportunities and inform product decisions • Strong communication and stakeholder management skills, with the ability to influence decisions and advocate for a point of view across technical, operational, and senior leadership audiences • Comfort navigating ambiguity, making thoughtful tradeoffs, and balancing immediate business needs with longer-term scalability • A collaborative mindset and strong ownership mentality, with the ability to independently drive work while bringing cross-functional partners along • Experience building or optimizing revenue cycle management products, healthcare financial workflows, billing or claims solutions, or adjacent financial technology • Familiarity with DME, healthcare operations, reimbursement workflows, claims, billing, or other healthcare financial processes • Experience building internal tools or workflow products that support complex, high-volume operational teams • Demonstrated ability to identify and simplify fragmented, manual, or inefficient processes through scalable product solutions • Experience working with complex integrations, data flows, or systems that span multiple stages of an operational or financial lifecycle • Demonstrated curiosity and initiative; proactively identify opportunities and develop solutions • Knowledge or experience leveraging artificial intelligence or automation to improve workflows, process documentation, or extract meaningful data and insights

🏖️ Benefits

• Professional growth opportunities with compelling career paths • Healthy work-life balance supported by flexible paid time off (PTO) • Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members • 401(k) savings plan with employer matching contributions

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