Sales Solution Engineer

🕒 October 21

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 23 days.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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SysAid

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

💰 $30M Private Equity Round on 2018-11

API • Artificial Intelligence • SaaS

SysAid is a next-generation help desk and IT service management (ITSM) platform that integrates generative AI technology to enhance IT management. With features like AI-powered chatbots and comprehensive asset management, SysAid automates workflows and streamlines operations to improve productivity and user experience. Trusted by over 10 million users globally, SysAid empowers organizations across various sectors by providing exceptional support and efficient ticketing systems, ensuring that IT services run smoothly and effectively.

📋 Description

• Conduct detailed technical presentations and demonstrations of SysAid to potential customers • Provide technical consultation to prospects on integrating SysAid into their IT infrastructure and addressing their challenges • Own demo and proof-of-concept trial sites, including strategy, design, deployment, and ongoing maintenance with product and engineering support • Manage and execute proof-of-concept projects to demonstrate SysAid’s capabilities and value • Work closely with the sales team to close business, respond to technical questions and objections, and prepare detailed proposal responses • Serve as the technical source of truth for sales teams • Liaise with product management to convey product feedback, market needs, and competitive insights • Monitor market trends, emerging technologies, and competitive products • Assist in developing and delivering technical training for sales teams, partners, and prospects • Represent SysAid at industry events, conferences, and webinars

🎯 Requirements

• 3+ years in SaaS/B2B pre-sales, solution engineering, and/or technical consulting • Exceptional communication skills; comfortable leading discovery and demos with audiences from technicians to CIOs • Strong analytical skills • Ability to work effectively with sales, product, and support teams • Self-motivation, resilience, and a driven, solution-oriented approach • Experience integrating enterprise software in various IT environments, including cloud-based platforms • Understanding of or experience with REST APIs • Experience with Postman, iPaaS/AI tools, or similar for building quick integrations and demo automations • Willingness and ability to travel up to 25% of the time • Must be London-based or within range • Experience in AI sales or building AI automations with tools like Claude is nice to have • Background in ITSM or customer service platforms is nice to have

🏖️ Benefits

• Willingness and ability to travel up to 25% of the time • Opportunity to work at a dynamic SaaS company pioneering generative/conversational AI • Exposure to industry events, conferences, and webinars • Collaboration with product management, engineering, sales, support, partners, and prospects

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