Care Advocate

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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• No salary listed.

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TailorCare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

TailorCare is a healthcare company that specializes in providing personalized care solutions for patients with musculoskeletal (MSK) issues, such as joint, back, and muscle pain. It empowers patients by connecting them with specialists, coordinating appointments, and assisting in treatment decisions. TailorCare uses a patient-centered approach, featuring Clinical Navigators who are licensed physical therapists, to support patients throughout their care journey. They collaborate closely with primary care providers, specialty care providers, and payers to deliver evidence-based treatment options that optimize health outcomes and enhance the patient experience.

📋 Description

• Conduct high-volume outbound calls and multichannel outreach through phone, SMS, and email to eligible patients • Introduce TailorCare’s services and support program enrollment • Maintain working knowledge of TailorCare’s musculoskeletal program, conditions, care pathways, eligibility criteria, and enrollment process • Communicate TailorCare’s value proposition clearly and empathetically, tailoring conversations to patient goals, health literacy, concerns, and motivations • Build trust and rapport through active listening, empathy, and compassionate patient interactions • Apply foundational motivational interviewing techniques, including open-ended questioning, affirmations, reflective listening, and summarizing • Identify and address patient questions, barriers, and objections; seek guidance and escalate situations outside scope • Document patient interactions accurately and promptly in internal systems • Meet or exceed outreach volume, patient engagement, caseload management, and call quality targets • Use performance data and coaching feedback for continuous self-improvement • Use AI-enabled tools and new technologies to improve productivity and outreach effectiveness • Adapt to changing scripts, tools, and workflows • Coordinate patient handoffs with internal care teams • Participate in regular team meetings and daily standups • Surface patient trends, outreach barriers, and script effectiveness observations for continuous improvement • Perform other duties as assigned

🎯 Requirements

• Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles, preferably in a healthcare, health plan, or health tech environment • Strong written and verbal communication, persuasion, and active listening skills • Willingness to learn and apply motivational interviewing techniques • Ability to manage a high call volume while maintaining accuracy and empathy • Comfort working with productivity targets and quality metrics in a fast-paced, tech-enabled environment • Ability to use personal performance data and feedback to drive self-improvement • High comfort level with contact center platforms, CRM systems such as Salesforce, documentation tools, and Google Suite • Openness and adaptability to new technologies, including responsible use of AI-enabled tools • Ability to collaborate effectively with multidisciplinary teams • Excellent organizational and prioritization skills • Strong attention to detail • Ability and willingness to travel up to 10% for onsite meetings, team collaboration, and company events • Familiarity with motivational interviewing and/or patient coaching strategies preferred • Experience working with Medicare populations and a basic understanding of Medicare Health Plans preferred • Knowledge of medical terminology preferred • Previous experience with remote/telemedicine care delivery preferred

🏖️ Benefits

• Remote-first company • 100% remote role • Options for a hybrid work model in Nashville • Generous paid time off (PTO) • Holiday plans • Paid parental leave • Flexible work-life balance and autonomy • Medical insurance from Day 1 • Dental insurance from Day 1 • Vision insurance from Day 1 • Life insurance from Day 1 • Disability insurance from Day 1 • Wellness resources • Employer HSA contribution • 401k plan with employer matching • Inclusive and collaborative work environment

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