Care Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Tailwind Care

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2026

🏥 Healthcare

👥 B2C

Healthcare • B2C

Tailwind Care is a virtual-first, pediatrician-led weight-management practice for children and teens (ages 6–17). It delivers family-based, evidence- and AAP-aligned care via video visits and brief coaching check-ins, with a multidisciplinary team that includes board-certified pediatricians, registered dietitians, behavioral therapists, and care coordinators. Tailwind handles insurance eligibility and billing (in-network with many commercial and Medicaid plans) and operates with a no-shame, practical approach focused on sustainable routines around nutrition, movement, sleep, and family habits; services are launching in Texas.

📋 Description

• Own the patient journey from initial enrollment through ongoing care • Develop and manage patient onboarding, scheduling, communications, and administrative care coordination workflows • Communicate directly with families, investigate and resolve issues, and coordinate with clinicians and partners • Help families navigate insurance and billing questions and resolve outstanding issues with revenue cycle and insurance partners • Develop processes to engage families, collect feedback, identify barriers to care, and improve retention and satisfaction • Establish patient support standards, escalation pathways, and coverage processes • Support day-to-day clinician administrative needs and coordination between families, clinicians, and internal teams • Help onboard, train, and potentially manage administrative and patient support team members • Build and maintain SOPs, playbooks, communication templates, and other care-delivery resources • Track operational metrics, identify recurring problems, and work with Engineering and Clinical to implement solutions • Leverage AI, automation, and new tools to reduce administrative work and improve patient and clinician experience • Work with the Head of Operations to take projects from idea through implementation

🎯 Requirements

• 3+ years of experience in healthcare operations, patient operations, care coordination, or a related function • Experience working directly with patients and clinical teams in a US healthcare setting • Familiarity with US healthcare insurance, patient billing, and administrative care delivery workflows • Experience independently managing projects from initial scoping through implementation • Excellent communication skills, including the ability to navigate sensitive conversations with families • Strong organizational and analytical skills and excellent judgment • Fluency using AI and automation to improve productivity and operational efficiency • Based in the US • Willingness to occasionally support patient operations outside traditional business hours • Nice to have: Experience at an early-stage healthcare company • Nice to have: Experience building or scaling a patient operations or care coordination function • Nice to have: Experience managing or training administrative or patient support team members • Nice to have: Experience in pediatrics, specialty care, or multidisciplinary care delivery

🏖️ Benefits

• Health benefits • 401(k) • Unlimited PTO • Remote work • Full-time employment

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