Manager, Merchandise Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sendoso

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

📣 Marketing

💰 $100M Series C on 2021-09

B2B • eCommerce • Marketing

Sendoso is a leading sending management platform that enhances corporate gifting and direct mail strategies to help businesses increase engagement and retention. The platform offers features such as gift curation, top-notch network security, real-time delivery tracking, and AI-enhanced personalization. It integrates seamlessly with tech stacks, enabling automated execution of gifting campaigns. By leveraging their extensive global network and owning their own warehouses, Sendoso can execute customized and timely delivery solutions, boosting sales development and customer experience. The company caters to various business needs including account-based marketing, demand generation, and sales acceleration, and is recognized for its capability in enhancing human connections through technology without eroding meaning.

📋 Description

• Serve as a subject matter expert on promotional products, branded merchandise, product sourcing, decoration methods, and industry trends • Recommend creative products and strategies tailored to customer objectives, budgets, and timelines • Partner with Campaign Studio, Sales, and Customer Success teams to develop merchandise solutions • Participate in customer discussions to provide product recommendations, sourcing guidance, and expertise • Oversee merchandise projects from concept and sourcing through quoting, sampling, production, fulfillment, and delivery • Manage and develop the merchandise Customer Success team, including operational guidance, training, workload prioritization, and order-execution oversight • Build and maintain relationships with domestic and international suppliers and negotiate pricing where appropriate • Develop curated product recommendations, digital look books, merchandise presentations, samples, and mockups • Coordinate domestic and international shipping, warehousing, kitting, and distribution, including complex multi-location projects • Identify opportunities to streamline workflows, improve execution, resolve challenges proactively, and support merchandise-operations growth

🎯 Requirements

• 3–5+ years of experience in promotional products, branded merchandise, corporate gifting, or a related industry • Strong knowledge of promotional products sourcing, supplier networks, decoration techniques, and production processes • Proven ability to manage multiple merchandise projects from concept through delivery • Experience coordinating with vendors, fulfillment partners, and internal stakeholders • Familiarity with domestic and international shipping and logistics • Excellent organizational, communication, and problem-solving skills • Ability to provide leadership, direction, and training to team members • Previous people-management experience is preferred but not required • Strong attention to detail, accountability, and the ability to work independently in a fast-paced environment • Experience with industry sourcing platforms such as SAGE or ESP is a plus • Must reside in the United States

🏖️ Benefits

• Comprehensive Medical Plans • Take-What-You-Need Time Off • LSA (Lifestyle Spending Account) with Compt • 401K Plan • FSA Plan • Free General Medical & Mental Health care via Healthjoy • Volunteer Time Off • Birthday Time Off • Generous parental leave benefits for both birthing and non-birthing parents • Access to Employee Assistance Programs (EAPs) • Financial wellness benefits through Morgan Stanley • Remote work environment

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