Client Success Manager, E-Commerce

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Talent Hackers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Talent Hackers is a remote-focused recruiting and staffing company that sources, vets, and places full-time remote professionals from regions like Nigeria and South America for companies worldwide. They provide end-to-end hiring services — job scoping, candidate screening, HR, onboarding, compliance, and a replacement guarantee — at flat, all-in rates significantly below comparable North American hires. Talent Hackers serves B2B clients including startups, marketing agencies, e-commerce, finance, and healthcare teams seeking dedicated, timezone-aligned talent for roles in marketing, design, operations, finance, and development.

📋 Description

• Serve as the primary point of contact for e-commerce clients, conducting regular check-ins, reviewing campaign performance, and discussing strategy • Collaborate with PPC/paid social media buyers, designers, and copywriters to launch campaigns on time and align with performance goals • Maintain complete transparency in ClickUp by documenting task timelines, deliverables, and client requests • Analyze account health and identify opportunities to add PPC, CRO, or Klaviyo email marketing services • Prepare concise weekly status reports for the CEO, highlighting account risks, metric improvements, and major deliverables • Resolve performance concerns, manage expectations, and protect client retention

🎯 Requirements

• 1–3 years of experience in e-commerce account management, brand management, digital marketing, or PPC/paid media management • Strong understanding of e-commerce KPIs including CAC, ROAS, LTV, AOV, and conversion rate • Ability to discuss e-commerce metrics with brand founders and executives • Direct exposure to or working knowledge of the Shopify ecosystem • Proven experience managing multiple accounts and maintaining client satisfaction • Experience organizing cross-functional workflows • Proficiency with project management systems; ClickUp strongly preferred • Exceptional written and verbal English communication skills • Ability to work full-time during EST business hours