Customer Success Manager

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $59.7k - $100.7k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Manage the business relationship between SailPoint and assigned client accounts and ensure overall client satisfaction • Coach and advise clients on SailPoint solutions for identity management, compliance, role management, and access request management • Develop insights into client organizational challenges and provide recommendations based on IdentityIQ • Proactively share best practices • Monitor accounts for changes in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement, and other factors affecting client usage or satisfaction • Provide strategic client performance updates to SailPoint Senior Management • Provide regular status updates to account teams and Sales Managers • Identify opportunities to expand SailPoint product and service usage to maximize client success and revenue growth • Ensure maintenance contract renewal • Travel an estimated 10% to 25%

🎯 Requirements

• Bachelor’s degree or 1–3 years of experience in Customer Success • Strong customer-facing skills, including executive presence, writing skills, and phone skills • Highly professional demeanor • Strong consulting skills • Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges • Ability to communicate technical details to non-technical audiences • Ability to foster credibility with technical audiences • Ability to set and communicate expectations • Skill in mediating and resolving problems • Highly organized, with ability to prioritize and process multiple tasks concurrently • Ability to build lasting relationships based on trust • Takes ownership of customer issues and drives them to resolution • Self-motivated, with strong work ethic, creative and customer-centric personality

🏖️ Benefits

• Medical, dental, and vision insurance • Short-term and long-term disability coverage • Life insurance and Accidental Death & Dismemberment (AD&D) • Supplemental life insurance for employees, spouses, and children • Flexible spending accounts for health care and dependent care • Limited purpose flexible spending account • 401(k) Savings and Investment Plan with company matching • Flexible vacation policy • 8 paid holidays annually • Sick leave • Paid parental leave • Employee Assistance Program (EAP) and Care Counselors • Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options • Health Savings Account (HSA) with employer contribution • May be eligible for SailPoint Corporate Bonus Plan or role-specific commission • Potential eligibility for equity participation