Customer Success Specialist – Food Science

🔥 8 minutes ago

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Talent Hackers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Talent Hackers is a remote-focused recruiting and staffing company that sources, vets, and places full-time remote professionals from regions like Nigeria and South America for companies worldwide. They provide end-to-end hiring services — job scoping, candidate screening, HR, onboarding, compliance, and a replacement guarantee — at flat, all-in rates significantly below comparable North American hires. Talent Hackers serves B2B clients including startups, marketing agencies, e-commerce, finance, and healthcare teams seeking dedicated, timezone-aligned talent for roles in marketing, design, operations, finance, and development.

📋 Description

• Respond promptly and professionally to inbound web and phone inquiries, serving as a knowledgeable first point of contact. • Use consultative discovery to understand the customer’s product, business goals, timing, questions, and underlying reasons for seeking testing or labeling support. • Recommend appropriate laboratory testing, labeling, and related services within established company guidelines, involving technical team members when specialized expertise is needed. • Prepare, present, and follow up on quotes or proposals; answer questions; address concerns; and guide qualified opportunities toward a clear decision. • Maintain ownership of the customer relationship after the sale, providing continuity from initial inquiry through project completion and future work. • Oversee laboratory testing projects from start to finish, including submission forms, sample instructions, confirmation of sample arrival, expected delivery dates, status updates, and final report delivery. • Monitor the support inbox and ensure inquiries and reports are handled accurately and on time. • Follow up on invoices generated through QuickBooks and help resolve routine billing questions. • Recognize opportunities for additional services or future projects based on the customer’s goals, and make relevant recommendations without compromising trust. • Document customer conversations, project progress, notes, tasks, next steps, and follow-up dates in HubSpot so the team has a complete and current record.

🎯 Requirements

• 5+ years of experience in consultative inside sales, business development, account management, customer success, or a closely related customer-facing role. • Demonstrated ability to manage a sales pipeline and multiple active customer projects with strong organization, follow-through, and attention to detail. • Excellent (C-Level) written and verbal English communication skills, including a professional and approachable phone presence. • Comfort learning technical services and translating complex information into clear, practical guidance for customers. • Experience with HubSpot or a similar CRM, and QuickBooks or comparable invoicing software. • Strong working knowledge of Microsoft Outlook, Excel, Word, and Teams. • A high sense of urgency, sound judgment, curiosity, and the ability to work effectively in a remote team environment. • Ability to work full-time MST or PST hours.

🏖️ Benefits

• Flexible work arrangements