Customer Success Specialist – Food Science

🕒 July 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 46%

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Talent Hackers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Talent Hackers is a remote-focused recruiting and staffing company that sources, vets, and places full-time remote professionals from regions like Nigeria and South America for companies worldwide. They provide end-to-end hiring services — job scoping, candidate screening, HR, onboarding, compliance, and a replacement guarantee — at flat, all-in rates significantly below comparable North American hires. Talent Hackers serves B2B clients including startups, marketing agencies, e-commerce, finance, and healthcare teams seeking dedicated, timezone-aligned talent for roles in marketing, design, operations, finance, and development.

📋 Description

• Respond to inbound web and phone inquiries as a knowledgeable first point of contact • Use consultative discovery to understand customer products, goals, timing, questions, and testing or labeling needs • Recommend appropriate laboratory testing, labeling, and related services • Prepare, present, and follow up on quotes and proposals • Guide qualified opportunities toward a clear decision and convert them into projects • Own customer relationships from initial inquiry through project completion and future work • Oversee laboratory testing projects, including submission forms, sample instructions, sample arrival confirmation, delivery dates, status updates, and final report delivery • Manage customer questions about projects, reports, invoices, and next steps • Monitor the support inbox and ensure inquiries and reports are handled accurately and on time • Coordinate nutrition facts panel and recipe template work with the Director of Operations • Coordinate AAFCO-related work and guaranteed analysis with label review projects • Follow up on QuickBooks invoices and help resolve routine billing questions • Identify additional services and future project opportunities • Document customer conversations, project progress, tasks, next steps, and follow-up dates in HubSpot • Maintain project statuses and delivery dates in Monday.com and flag risks or delays • Collaborate with the Director of Operations and other team members on technical, laboratory, labeling, and customer commitments • Communicate clearly during handoffs, coverage periods, and escalations • Contribute customer feedback and recurring questions to improve services, processes, resources, and customer experience

🎯 Requirements

• 5+ years of experience in consultative inside sales, business development, account management, customer success, or a closely related customer-facing role • Demonstrated ability to manage a sales pipeline and multiple active customer projects with strong organization, follow-through, and attention to detail • Excellent (C-Level) written and verbal English communication skills, including a professional and approachable phone presence • Comfort learning technical services and translating complex information into clear, practical guidance for customers • Experience with HubSpot or a similar CRM • Experience with QuickBooks or comparable invoicing software • Strong working knowledge of Microsoft Outlook, Excel, Word, and Teams • A high sense of urgency, sound judgment, curiosity, and ability to work effectively in a remote team environment • Ability to work full-time MST or PST hours • Preferred: experience in food, pet food, dietary supplements, laboratory testing, technical services, or another regulated industry • Preferred: working knowledge of FDA, USDA, or AAFCO requirements, food labeling, nutrition facts panels, guaranteed analysis, or laboratory reports • Preferred: education or professional experience in food science or a related field

🏖️ Benefits

• Remote work arrangement • Full-time employment • No outbound cold calling required • Opportunity to work with food, pet food, and supplement manufacturers • Customer success and inside sales role with ownership of the full client journey

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