Senior People Business Partner – Go-to-Market, Sales & Marketing

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $115k - $175k / year

⏰ Full Time

🟠 Senior

👥 People Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Act as the primary People Business Partner for AMER Sales and Marketing organizations • Build consultative relationships with VP-level commercial leaders • Advise on sales and marketing organizational design, territory coverage, spans of control, team structures, and capacity planning • Partner with Sales Operations and Total Rewards on sales compensation, commission dynamics, merit cycles, promotions, and strategic offers • Partner with Recruiting on headcount planning, talent pipelines, and role scoping • Champion Talkdesk's AI Fluency competency framework within Sales and Marketing • Help teams adopt AI-first workflows, including AI-assisted lead generation, automated sales prospecting, and AI-driven content generation • Coach managers and employees on AI fluency and design targeted performance plans • Lead localized mid-year and annual review cycles and calibrate performance ratings, sales quotas, and AI fluency benchmarks • Coach managers on performance dynamics, PIP processes, and career progression • Drive retention and engagement strategies using engagement survey data from Peakon/Workday • Collaborate with regional PBP teams across Americas, EMEA, and APAC/Philippines on global consistency and multi-jurisdictional employment structures

🎯 Requirements

• 8+ years of progressive HR/People Business Partner experience • Strong preference for direct support of high-performing Sales, Marketing, or broader GTM functions • Experience advising VP and above stakeholders in a fast-paced, matrixed commercial setting • Strong working knowledge of global employment laws, with US knowledge required • Robust understanding of sales compensation, variable commission structures, and incentive design • Proven experience with organizational design, capacity planning, and scaling sales/marketing teams • Experience leading large-scale cultural or technological change • Enthusiasm for AI-driven transformation and translating AI adoption goals into GTM success • Experience within a CCaaS, SaaS, or high-growth tech environment • Familiarity with Workday, Greenhouse, Deel, Okta, and general GTM technology stacks • Exceptional business acumen, absolute discretion, strong executive presence, and ability to translate complex People metrics into clear business actions

🏖️ Benefits

• Long-term incentives in the form of equity • Short-term incentives of either bonus or commission • Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Paid sick leave for non-exempt employees