Senior Solution Consultant – HLS

🕒 May 26

🇺🇸 United States – Remote

💵 $123k - $205k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

💰 $230M Series D on 2021-08

B2B • AI • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases • Serve as the primary technical resource for clients during projects, focused on design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic • Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR) • Ensure integrations are secure, reliable, and aligned with industry and regulatory standards • Act as an internal Subject Matter Expert (SME) for Epic and other systems • Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery • Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization • Provide guidance and hands-on support to internal teams, external partners, and customers during implementation • Collaborate with internal teams to address feature requests, resolve issues, and deliver updates • Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment • Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success

🎯 Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role • 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment • 3+ years of hands-on Epic integration experience within healthcare systems (required) • Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus. • Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines). • Languages such as: JavaScript, MUMPS (M), Python, SQL • Strong understanding of AI-driven automation use cases. • Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts. • Fluency in written and spoken English.

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • 401(k) plan • uncapped paid time off program for exempt employees • accrual-based program for non-exempt employees • 14 paid holidays each year.