Head of Brazil

🔥 2 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

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Taptap Send

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

👥 B2C

Fintech • B2C

Taptap Send is a financial services company dedicated to serving immigrant communities by providing a fast, easy, and affordable way to send money back home. Their mobile app facilitates quick money transfers to Africa, Asia, and Latin America, often with no fees for transfers to most countries. Launched in 2019, Taptap Send is designed for users seeking efficient financial solutions, and is backed by notable venture capital firms as it continues to grow in the financial technology space.

📋 Description

• Establish a vision, strategy and execution plan for Brazil and all send and pay inn • Lead the team on the ground to execute within collaboratively aligned timelines • Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user rein-search, product quality, customer experience, team development and coaching • Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data-driven test-and-learn mindset • Think creatively on ways to unlock growth, improve profitability and increase brand awareness • Hire, inspire, develop and retain top, diverse talent • Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more • Build trust-based relationships with diaspora communities and commercial partners in the Brazil to increase brand awareness and unlock growth and unit economics improvements • Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution • Recommend improvements to product experience based on market, competitor and customer insights and feedback

🎯 Requirements

• Strong preference to be based in São Paulo (Brazil), New York or Mexico. • Ability to travel internationally periodically and ad-hoc to meet customers, partners and team members • Exceptional knowledge and networks in the the Brazilian diaspora • Advanced stakeholder management capability • Experience building, developing, managing and leading teams • Strong analytical skills and ability to make data-driven decisions. Familiarity with pulling and presenting insights from data using Excel / Google suite. SQL, Python, R is a plus • 7 to 15 years experience in a fast paced and high growth-environment such as startups, operations, consulting, finance, or similar • An acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes • Bachelors or Advanced degree • Fluency in Portuguese and English; other languages is a plus

🏖️ Benefits

• Health insurance • Professional development opportunities