Business Systems Analyst

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🏈 Alabama, Arizona, +15 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 12%

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TCM Bank, N.A.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🏦 Banking

🤝 B2B

Banking • B2B

TCM Bank, N. A. is a community-focused credit card issuer and subsidiary of ICBA Payments that partners with community banks across the United States to provide credit card solutions. TCM operates a Total Card Management® (TCM) agent program that enables community banks to offer consumer and business credit cards without building and managing their own card programs. They also purchase credit card portfolios from community banks, act as an issuer on behalf of partner banks, and provide cardholder services and portfolio purchasing services. TCM positions itself as a non-competitive partner to community banks (not cross-selling other financial products) and supports over 750 community bank partners and more than 530,000 cardholders. The bank emphasizes underwriting support, onboarding, card servicing, and resources for agents.

📋 Description

• Work with stakeholders and subject matter experts across the enterprise to translate business needs into actionable requirements • Identify business problems or opportunities, generate solutions, and document findings • Identify process improvements and automate processes where possible • Define solution requirements for communication and planning by agile teams • Determine acceptance criteria and test scenarios • Organize, prioritize, and groom the technology backlog • Understand business domains, processes, objectives, systems, and technology relationships • Elicit, analyze, document, and validate requirements for new features or products • Work with external third parties to define APIs, interfaces, business rules, and interaction processes • Collaborate with development teams to ensure requirements are understood and testable and solutions meet business needs • Provide input on market trends, competitive landscape, customer feedback, and user research to help shape product vision and strategy • Support the technology product owner with product backlog maintenance, user stories, and acceptance criteria • Create prototypes and mockups • Conduct usability testing • Write documentation supporting development and launch of new features • Monitor key metrics after launch and identify improvement areas • Assist with troubleshooting and root cause analysis • Keep up to date with industry trends and share knowledge • Identify opportunities to improve processes and tools • Perform cost-benefit analysis for proposed system changes

🎯 Requirements

• Bachelor’s degree, preferred or equivalent in business, computer science, or related field • 3+ years of experience as a business analyst or product owner, preferably on agile software development projects • 3+ years of experience working in financial services, banking, or lending • Experience with developing requirements • Experience in collecting and analyzing data stored in data warehouses • Proven ability to understand and document business processes • Excellent analytical, problem-solving, and decision-making skills • Strong facilitation and communication skills, with the ability to interact effectively with technical and non-technical staff at all levels • Proficient in Microsoft Office Suite and Visio • Working knowledge of Microsoft Azure DevOps or equivalent management tools • Experience with Agile modeling techniques, such as user stories, use cases, and activity diagrams • Experience working in an Agile environment using Scrum or Kanban • Familiarity with SQL or other database query languages • No sponsorships available for this position • Willingness to relocate if not located in an eligible state; TCM does not provide relocation

🏖️ Benefits

• Competitive medical, dental and vision benefits • 401(k) and Roth 401(k) retirement plans with company match • Flexible spending accounts (medical and dependent care) • Company-paid parental leave • Educational assistance • Company-paid continuing education credits • Paid employee assistance program • 12 paid holidays, including 3 Paid Employee Appreciation days each year • 2 Celebrate You Days for your Birthday & Anniversary • Company events • Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones • Bonus eligibility in the TCM Bank Annual Bonus Plan