Contact Center Representative

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Provides positive and professional inbound customer service to ensure issues are resolved efficiently • Engages with prospective customers through various channels (live chat, phone, email, SMS) • Takes ownership of customer concerns and resolves customer issues at first point of contact • Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes) • Contributes to and supports business objectives; speaks up if there's a way to improve processes • Keeps others informed and up to date about all relevant or useful information

🎯 Requirements

• High School Diploma or GED • Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred • Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops) • Exceptional listening skills • Strong relationship management skills • Positive and energetic demeanor • Team oriented with the ability to work in a fast-paced environment • Experience handling confidential information preferred • Proficiency in standard corporate productivity tools (email, MS Office, Teams)

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • Career development • Reward and recognition