Credit Bureau Disputes Specialist

Job not on LinkedIn

🔥 6 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $23 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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👻 Ghost score 0%

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Research direct and indirect credit bureau disputes • Respond to customers and credit reporting agencies to resolve discrepancies and ensure timely follow-up • Use third-party data sources, internal systems, and tools to research and analyze information for accurate credit reporting • Research and respond to disputes received by mail or email • Use e-OSCAR to respond to indirect disputes through Automated Consumer Dispute Verification (ACDV) • Research and act on feedback from credit bureaus, internal reporting, and third parties • Correct inaccurate account information provided to credit reporting agencies and document resolutions using internal systems and e-OSCAR • Maintain understanding of internal credit-related policies, procedures, federal regulations, and credit industry standards • Support organizational goals, service and quality targets, and positive change • Engage internal and external partners to obtain pertinent account information • Identify and address process improvements based on daily observations and activities • Respond to inquiries and assist in resolving problems and complaints • Escalate complex or unusual issues to lead or supervisory staff • Promote a positive team environment through professional and respectful behavior • Perform additional duties as assigned by management

🎯 Requirements

• Associate's Degree or equivalent work experience • 3+ years in Financial Services • Superior analytical, problem solving, and decision-making skills • Excellent verbal, written, and interpersonal communication skills • Ability to work well in a team environment • Exceptional attention to detail and accuracy • Ability to use or learn current technology and software applications related to the position • Dedicated, self-directed, and reliable • Knowledge of state and federal laws and agencies applicable to collections, including the Fair Credit Reporting Act (FCRA) and the Dodd-Frank Act • Knowledge of Microsoft Excel and basic computer skills • 40+ WPM and use of a 10-Key pad • Ability to work weekdays and weekend/overtime if required to ensure adherence to SLAs • Experience researching, investigating, and resolving credit bureau disputes related to retail credit card accounts (preferred) • FCRA knowledge (preferred) • Ability to handle sensitive consumer information, raw PII, and customer account information • Ability to work within a corporate environment and adhere to schedule and punctuality requirements • Ability to maintain confidentiality of company operations, portfolio, customer information, and computer technology

🏖️ Benefits

• Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development opportunities • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Reward and recognition • Flexible work arrangement indicated by remote work designation