Issue Management Coordinator

🔥 1 minute ago

🐊 Florida, Maine, +3 more states – Remote

🐊 Florida – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Support fraud prevention, insider threat management, and Know Your Customer (KYC) oversight • Lead and coordinate remediation of compliance issues and corrective action plans • Partner with business lines and second-line-of-defense teams to drive accountability and return to compliance • Manage a departmental unit within the Collection/Fraud Operations group • Manage supervisors and teams of exempt and non-exempt employees • Provide leadership, mentoring, and coaching through subordinate supervisory employees • Establish goals and objectives for regular operations and special projects • Develop plans to manage operational performance and achieve short- and long-term goals • Oversee completion of goals, objectives, and deadlines • Research and resolve issues spanning multiple operational and company areas • Delegate tasks and authority to improve performance, responsiveness, and efficiency • Monitor progress toward goals and project completion • Manage operational communications between internal and external units • Develop policy or procedure changes to improve communications • Lead and develop staff; provide guidance on staffing, appraisals, salary recommendations, promotions, and terminations • Evaluate policies and recommend and implement approved improvements • Participate in bank conversions, including project plan maintenance, task completion, and migration of functions • Ensure compliance with applicable state and federal regulations, risk management requirements, and corporate standards • Support satisfactory audits and examinations • Develop and implement strategic plans and provide leadership and corporate vision • Implement unit changes or reorganizations to improve operational performance and efficiency • Assist in setting operational goals and meeting performance standards

🎯 Requirements

• Bachelor's degree required or experience equivalent to a Bachelor's degree • 7+ years of related experience • Operational management experience specific to the section of operations managed • In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed • Strong leadership, delegation, coaching, and mentoring skills • Excellent problem/conflict resolution skills • Excellent written and verbal communication skills • In-depth knowledge of relevant banking rules and policies • Ability to balance competing priorities and make sound decisions within and outside established policy • Ability to develop new policies and procedures in response to and in anticipation of changes in the business environment • Demonstrated experience managing issues through the full Issue Management Lifecycle, including identification, assessment, remediation, validation, and closure • Strong understanding of Risk and Control Frameworks, including control design, effectiveness assessment, governance, and oversight practices • Proven ability to conduct and lead Root Cause Analyses • Cross-functional collaboration skills across business, compliance, risk, operations, audit, legal, and technology teams • Strong analytical and critical thinking capabilities • Experience leading and coordinating projects and strategic initiatives • Working knowledge of regulatory expectations, audit processes, and risk management practices within financial services • Ability to translate complex issues into clear, concise, executive-ready documentation • Strong data interpretation, reporting, and presentation skills • Demonstrated executive presence • Strong organizational management skills • Ability to build relationships, foster collaboration, and drive accountability • Self-motivated, detail-oriented professional with sound judgment and ability to operate independently • Occasional domestic travel; no international travel

🏖️ Benefits

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Competitive benefits plan