Senior Group Manager, Claims Operations

🔥 1 minute ago

🐊 Florida, Maine, +3 more states – Remote

🐊 Florida – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $115.4k - $186.2k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Provide strategic leadership and oversight for six direct-report managers responsible for fraud and non-fraud card claims pipelines • Ensure thorough and timely investigations of fraud claims and dispute-related matters • Drive operational excellence across credit card, Nordstrom card, and debit card portfolios • Maintain adherence to service level agreements, performance standards, and quality standards • Ensure managers execute scorecards, reporting, and performance management activities • Partner with Issues Management to address open issues, mitigate risks, and implement sustainable solutions • Hire, develop, coach, mentor, and manage employees, including performance and compensation decisions • Oversee complex and diverse fraud reporting functions and align strategies with enterprise best practices • Provide strategic advice, thought leadership, and roadmaps to executive audiences • Set operational team direction and lead longer-range planning • Oversee fraud operations, policies, procedures, regulatory compliance, and risk matters • Act as the primary escalation point for significant risk matters and exceptions • Participate in audits and regulatory examinations • Develop business plans, manage resources and budgets, and maximize operational efficiency • Coordinate technology support, evaluate vendors, monitor fraud systems, and integrate new systems and upgrades • Design staffing plans and lead a high-performing, diverse fraud team • Set team objectives, monitor performance, and develop employee capabilities • Occasional domestic travel; international travel is never required

🎯 Requirements

• Undergraduate degree required • 10+ years relevant experience • Advanced knowledge of business goals/objectives and related policies, programs, processes, and systems • Knowledge of current and emerging competitor and market trends • Ability to contribute to strategic direction and advise senior leadership • Ability to forecast initiatives and demand for annual strategic planning • Skilled in preparing and managing budgets and resource allocation • Advanced ability to lead, plan, implement, and evaluate program/project activities • Effective negotiation, problem-solving, and communication skills • Knowledge of risk management environments, standards, and regulations • Skilled in mentoring, coaching, and performance management • Sound judgment in decision-making • Effective oral and written communication • Ability to collaborate and build relationships across teams and functions • Skilled in using software tools, methods, and techniques • Proficiency with computer applications including MS Office • Ability to analyze, organize, and prioritize work while meeting multiple deadlines • Ability to work independently and as part of a team • Ability to handle confidential information with discretion

🏖️ Benefits

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Flexible remote work arrangement