Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Advantage Investigations

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🛡️ Insurance

💼 Consulting

⚖️ Legal

Insurance • Consulting • Legal

Advantage Investigations is a national investigative services firm that provides surveillance, remote controlled monitoring, desktop research, SIU/claims investigations, EDR analysis, compliance and anti-fraud support for insurance companies, TPAs, and self-insured businesses. The company operates a network of licensed investigators and desktop researchers across the United States and uses industry-leading and customized technology to collect evidence, validate claims, and support liability and compliance decisions.

📋 Description

• Manage a team of Investigators within a defined geography • Develop Investigators on company equipment, surveillance best practices, policies, safety, and regulatory compliance • Provide communication on job expectations, case performance, and development objectives • Consult on surveillance strategies and audit GPS data • Schedule cases and Investigators to meet client and company objectives • Approve investigator paid and unpaid time off • Review and edit written timelines for client distribution • Approve investigator payroll and expenses • Oversee and participate in assigned projects from start to finish • Collaborate cross-functionally within the company • Identify opportunities to improve operational processes and services • Identify issues and resolve time-sensitive challenges • Mentor employees and support skill development • Conduct team talent assessments and inform recruiting priorities • Maintain investigator KPIs including a 65% case capture rate, 12 minutes of video per day, end-of-day action-detail completion, and 14-day case turnaround

🎯 Requirements

• 5+ years of experience in management • Preferred experience managing investigators in the industry • 7+ years of surveillance experience • Resides in the State of Texas and have an active Texas license • SIU Field Experience a plus • Must currently have a Class C PI License • Strong organizational and communication skills • Creative thinker • Build trust and lead by example • Demonstrated ability to lead with integrity and thrive in a fast-paced environment

🏖️ Benefits

• Competitive salary, with bonus opportunity • High-impact role with direct access to senior leadership • A collaborative and entrepreneurial work environment • 2 weeks paid PTO + paid holidays • Medical, Dental, Vision, Life, STD, LTD, HSA, DCFSA, Accident, Cancer, Critical Illness, Pet insurance • 401k with 2% match