Director – Network Service Management and Operations

🔥 13 hours ago

⛰️ Colorado, Illinois, +2 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🧀 Wisconsin – Remote

💵 $153.8k - $249.9k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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TDS Telecommunications LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1969

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

TDS Telecommunications LLC is a leading provider of high-speed fiber internet, telephone, and television services. The company focuses on delivering reliable and affordable connectivity for both residential and business customers. With a commitment to community involvement and customer support, TDS is dedicated to enhancing the online experience through advanced technology and excellent service.

📋 Description

• Lead the strategy, execution, and continuous improvement of systems and processes enabling end-to-end network service delivery • Serve as IT steward for platforms and data defining, managing, and operating the company’s network • Oversee the full lifecycle of network service management, including service qualification, order orchestration, provisioning, activation, and service assurance • Ensure seamless flow from customer order through service delivery and ongoing performance management • Partner with cross-functional teams to enable accurate network inventory, efficient order processing, and proactive monitoring • Drive automation and modernization across network operations • Lead initiatives to reduce manual effort, improve provisioning speed, and increase scale through integrations, application development, and process automation • Streamline complex workflows, enhance data consistency, and improve operational efficiency • Integrate efforts across the organization and customer systems to deliver cohesive, end-to-end solutions • Oversee multiple managers and their teams and delivery of technology solutions within the assigned portfolio • Govern the direction and lifecycle of supported technologies and manage financial and operational planning • Provide executive-level communication and technical strategy oversight • Deliver and support in-house and externally acquired applications and technologies • Ensure system availability, performance, security, lifecycle management, data privacy, and IT process compliance • Manage third-party resources, including vendor selection and performance oversight • Align technology capabilities and initiatives with business priorities and deliver measurable value • Identify, prioritize, and deliver solutions supporting business outcomes • Escalate risks and provide alternatives for in-flight project adjustments

🎯 Requirements

• Bachelors degree (or higher) -OR- 4+ years professional work experience • 8+ years’ experience with increasing levels of responsibility in application development and/or technology management • 4+ years’ experience leading projects • 5+ years management/supervisory experience • Industry experience in a communications company, IT products company, or IT consultancy • Ability to communicate complex technical issues effectively to business leaders • Ability to distill complex information to its most salient points for key decision-makers • Leadership ability with attracting and retaining top technical talent • Ability to interact effectively with peers to develop near-term and long-term strategies • Ability to engender an innovation culture • Experience motivating and energizing talented IT professionals while assuring disciplined, low-defect software delivery • Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies

🏖️ Benefits

• Medical Coverage • Dental Coverage • Vision Coverage • Life Insurance • 401(k) Plan • Generous Vacation & Paid Sick Leave • Seven Paid National Holidays & One Floating Holiday • Paid Parental Leave (6 weeks after 12 months of employment) • Adoption & Surrogacy Assistance • Employee Assistance & Wellness Programs • Short-Term & Long-Term Disability • TDS Service Discounts • Education Assistance • Paid Volunteer Time • Associate Resource Groups supporting community and professional development