Senior IT Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $127k - $206.4k / year

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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TDS Telecommunications LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1969

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

TDS Telecommunications LLC is a leading provider of high-speed fiber internet, telephone, and television services. The company focuses on delivering reliable and affordable connectivity for both residential and business customers. With a commitment to community involvement and customer support, TDS is dedicated to enhancing the online experience through advanced technology and excellent service.

📋 Description

• Lead and mentor a team responsible for planning, design, development, deployment, and support of customer-facing applications and digital platforms • Drive technology solutions that enhance customer engagement across web, mobile, and digital channels • Partner with Product Owners and business stakeholders to define priorities, establish capability roadmaps, and deliver business value • Oversee initiatives ranging from enhancements to existing applications to development of new digital capabilities • Lead software package evaluations, vendor selection, and implementation projects • Manage relationships with technology vendors, consultants, and service providers, including contract negotiations and procurement activities • Champion process improvement, customer experience improvements, and technology modernization • Ensure reliable operational support for critical customer-facing systems • Foster collaboration, accountability, and technical excellence within the team • Ensure successful implementation of applications supporting company-wide business operations • Prepare workplans, manage human and fiscal resources, negotiate timelines, scope, and costs, oversee tasks, report status, and administer vendor contracts • Maintain IT systems to agreed service levels for availability, reliability, performance, and cost • Plan maintenance, repairs, enhancements, and upgrades; develop on-call schedules, backup plans, and documentation for 24x7 support • Develop capability roadmaps, business value realization reports, resource visibility, corrective actions, and annual budget plans • Identify talent needs; attract, hire, develop, retain, coach, mentor, evaluate, and provide feedback to associates • Communicate project, system, financial, and team performance to executives, sponsors, stakeholders, and staff • Establish and maintain relationships with internal sponsors, stakeholders, support teams, and external vendors

🎯 Requirements

• Bachelors degree (or higher) -OR- 4+ years professional work experience • 12+ years of IT experience • Knowledge of supervisory skills including recruitment, hiring, performance management, and termination • Knowledge of company policies and state and federal employment laws relevant to supervisory duties • Leadership skills including team building, associate motivation, growth and development, mentoring, and advancement planning • Knowledge of website and mobile application development, virtual agents, and OMNI Channel customer experience • Knowledge of project management tools including WBS, OBS, cash flow analysis, Gantt and network diagrams, and resource schedules • Knowledge of Critical Path Method (CPM), risk assessment, and corrective action • Knowledge of SDLC methodologies including Waterfall, Rapid Application Development, or Agile SCRUM • Proven experience with Agile frameworks, supporting tools, and leading Agile ceremonies • KMP certification is an added advantage • Knowledge of system testing practices and tools • Knowledge of problem-solving techniques and tools • Knowledge of vendor product solicitation, evaluation, and selection • General knowledge of software development languages, frameworks, and tools including JAVA, .NET, Python, and DJango • General knowledge of operating systems including Windows, Solaris, Linux, and OS/390 • General knowledge of computer hardware and infrastructure including servers, switches, routers, firewalls, load balancers, and storage • General knowledge of data networking including TCP/IP, IP subnetting, and DNS • General knowledge of secure software and host platform development and implementation • General knowledge of database administration platforms, tools, and techniques for high-availability and high-performance systems • General knowledge of DEVOPS, CI/CD build pipelines, and automated testing strategies • General knowledge of regulations including CPNI, PCI, and CALEA • Knowledge of federal and state privacy regulations and company privacy and security policies • Ability to travel as needed for company business and professional development • Ability to work nights and weekends as needed for system implementations and resolving system problems • Knowledge of business analysis and business process modeling • Knowledge of quality management and quality improvement practices • Knowledge of team leadership practices and behaviors • Knowledge of techniques, tools, and applicable laws for effective and legal interviews • Knowledge of writing and presenting business proposals to management • Knowledge of establishing business relationships with outside vendors • Effective writing and public speaking skills; ability to convey complex information to general audiences

🏖️ Benefits

• Medical Coverage • Dental Coverage • Vision Coverage • Life Insurance • 401(k) Plan • Generous Vacation & Paid Sick Leave • Seven Paid National Holidays & One Floating Holiday • Paid Parental Leave (6 weeks after 12 months of employment) • Adoption & Surrogacy Assistance • Employee Assistance & Wellness Programs • Short-Term & Long-Term Disability (for associates working 30 or more hours per week) • TDS Service Discounts (for associates working 30 or more hours per week) • Education Assistance (for associates working 30 or more hours per week) • Paid Volunteer Time (for associates working 30 or more hours per week) • Associate Resource Groups supporting community and professional development • Some positions may offer additional compensation, such as bonuses or equity awards