Salesforce Systems Analyst

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Logo of TD SYNNEX

TD SYNNEX

10,000+ employees

Founded 1980

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.

📋 Description

• Serve as a primary point of contact for Salesforce users and support requests • Investigate, troubleshoot, and resolve system issues, escalating complex problems when needed • Understand user challenges, identify root causes, and recommend solutions • Support user adoption and provide guidance on Salesforce best practices • Build and maintain Salesforce reports, dashboards, and homepage components • Fulfill business reporting requests and ensure consistency of key metrics • Perform data audits, cleansing, deduplication, bulk updates, and ongoing maintenance • Monitor and maintain data quality across Salesforce objects and processes • Support user management, record maintenance, field updates, page layouts, and configuration changes • Assist with Salesforce security administration, including profiles, permission sets, roles, and access controls • Support Salesforce Flows and automation within established governance standards • Document system updates and maintain platform integrity • Participate in User Acceptance Testing for enhancements and releases • Validate system changes against business requirements before deployment • Identify process improvements and opportunities to enhance the user experience • Support global business users primarily during Pacific Time business hours • Travel occasionally and provide occasional non-standard-hours, overtime, or on-call support as business needs require

🎯 Requirements

• 1–3 years of experience supporting Salesforce, CRM systems, business applications, or related technologies • Experience with reporting, data analysis, data validation, or database-related processes • Strong problem-solving, analytical, and troubleshooting skills • Excellent communication and customer service skills • Ability to manage multiple priorities and work independently and collaboratively • High school diploma or equivalent • Salesforce Administrator Certification preferred • Equivalent Salesforce administration or support experience will be strongly considered • Bachelor's degree in Information Systems, Computer Science, Mathematics, Statistics, Business Analytics, or a related field preferred • Experience with Salesforce reports, dashboards, profiles, permission sets, flows, and security models • Experience supporting ticketing systems, technical support environments, or help desk operations • Familiarity with SQL, data queries, or data manipulation tools is a plus • Must be able to work Pacific Time zone hours • Occasional travel may be required • Occasional non-standard work hours, overtime, or on-call support may be required based on business needs

🏖️ Benefits

• Elective benefits tailored to your country • Formal leadership and professional development programs • On-demand courses • Seminars and events supporting financial, physical, and mental well-being • Global Life Empowerment Assistance Program • Inclusive education and peer-to-peer conversations • Equitable growth and development opportunities • Onboarding program with networking opportunities within the first 30 days • Internal, peer-led inclusive communities and activities • Business resource groups • Local volunteering events • Environmental and social initiatives

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