Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEAMSOS (Special Order Systems)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

TEAMSOS is an IT managed services and solutions provider that helps businesses evaluate, design, implement, and manage their technology environments. The company offers the SMARTINNCloud suite — including cloud computing, productivity and communication suites, network administration, disaster recovery, co-location, VOIP and contact center support — along with high-level cybersecurity, IT infrastructure, device and inventory management, deployment and helpdesk support. TEAMSOS also provides logistics and industry-specific technology integration and compliance consulting for customers such as automotive dealerships, positioning itself as a B2B partner for enterprise IT and communications needs.

📋 Description

• Serve as the initial point of contact for all help desk inquiries • Respond to help desk calls and emails • Log requests and create tickets/cases in the help desk system • Manage and monitor open ticket queues, ensuring timely updates and resolution • Escalate complex issues to Support Center Engineer II when necessary • Communicate with clients regarding ticket status and resolutions • Monitor systems for potential issues and initiate dispatch for on-site technicians as required • Diagnose and resolve technical issues involving desktop applications, hardware, peripherals, mobile devices, and web applications • Utilize remote control and monitoring platforms for troubleshooting • Provide web application support • Educate clients on system and application use • Document and share tips, FAQs, and resources • Contribute to training materials and client resources • Enter detailed daily time logs and work descriptions • Follow processes for case management and Service Level Agreements (SLAs) • Contribute to process improvement and automation recommendations • Act as backup for other technical support roles • Accommodate flexible schedules, including holidays, weekends, and overtime • Collaborate with team members to deliver high-quality service

🎯 Requirements

• Minimum of 4 year of experience in a helpdesk or technical support role • Minimum of 2 years of experience in Windows desktop support • Minium of 2 years of experience in troubleshooting hardware, preferable in a POS environment • Strong customer service skills, with the ability to communicate professionally and empathetically • Familiarity with office automation products, remote control, and monitoring platforms • Strong knowledge of Windows 11 usage and troubleshooting • Proficiency in diagnosing technical issues, troubleshooting desktop applications, hardware, and web applications • Experience in client education and training, with an emphasis on explaining technical information clearly to non-technical users • Experience with support ticket systems, documentation, and escalation processes • Detail-oriented with the ability to manage multiple tickets and tasks effectively • Self-motivated and able to work independently with minimal guidance • Positive, team-oriented mindset with a proactive approach to problem-solving