Customer Service Representative

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🕒 April 7

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Teamficient

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

B2B • Healthcare

Teamficient is a woman- and minority-owned company that provides managed remote-office solutions and dedicated virtual assistants to businesses. They supply trained, bilingual remote professionals and managed teams with US-based account managers, offering services such as administrative support, customer support, bookkeeping, technical support, and specialty support for driving schools and healthcare practices (including EHR support, patient scheduling, prescription coordination, and HIPAA/privacy training). Teamficient operates managed remote call centers, emphasizes training and security, and offers month-to-month engagements to help businesses scale and offload routine tasks.

📋 Description

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner • Provide accurate information about services, policies, and procedures • Resolve customer issues and handle complaints in accordance with company policies while maintaining high satisfaction • Maintain accurate records of customer interactions and transactions in the CRM system • Collaborate with team members and departments to improve the overall customer experience

🎯 Requirements

• 2+ years of experience in a customer service role • Full professional fluency in both English (C1-C2) and Spanish, written and spoken • Strong communication and interpersonal skills • Comfortable working independently in a remote setup • Proficiency in Microsoft Office and Google Workspace.

🏖️ Benefits

• Work Without Borders: Collaborate daily with experts from around the world. • Built for Remote: Our setup isn't a work from home experiment; it’s a fully remote culture designed for autonomy, flexibility, and trust. • Diverse Perspectives: You’ll be part of a multicultural team where different backgrounds are our greatest strength. • Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.