Social Media Specialist, Community Support

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $1k - $1.2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💕 Social Media Manager

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Teamficient

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Teamficient is a woman- and minority-owned company that provides managed remote-office solutions and dedicated virtual assistants to businesses. They supply trained, bilingual remote professionals and managed teams with US-based account managers, offering services such as administrative support, customer support, bookkeeping, technical support, and specialty support for driving schools and healthcare practices (including EHR support, patient scheduling, prescription coordination, and HIPAA/privacy training). Teamficient operates managed remote call centers, emphasizes training and security, and offers month-to-month engagements to help businesses scale and offload routine tasks.

📋 Description

• Plan, schedule, and execute a consistent weekly social media content calendar aligned with brand campaigns, product launches, and ocean conservation awareness days • Produce native, high-converting short-form video content for TikTok, Instagram Reels, and YouTube Shorts • Highlight product benefits, reef-safer science, dive trip packing, and eco-tips • Collaborate with brand ambassadors, influencers, and non-profit partners to amplify user-generated content and joint ocean advocacy campaigns • Monitor channel analytics, including engagement, reach, and click-through rates, and present actionable insights • Manage day-to-day social channels including Instagram, TikTok, Facebook, and YouTube • Respond promptly to comments, direct messages, tags, and reviews • Answer customer inquiries about product application, shipping, order support, and ingredient transparency • Participate in relevant ocean conservation, diving, and eco-lifestyle conversations • Escalate complex customer service issues to internal support and e-commerce teams • Educate followers on reef-safer products versus traditional chemical sunscreens • Assist with brand giveaways, ambassador challenges, and trade show/event coverage

🎯 Requirements

• 2+ years of hands-on experience managing organic social media channels and/or digital customer support for a DTC ecommerce or eco-lifestyle brand • Proficiency with short-form video editing tools (CapCut, Canva, Adobe Express, or Premiere Pro) • Strong eye for visual storytelling • Exceptional written and verbal communication skills • Ability to convey complex science, including mineral vs. chemical UV filters, in clear, friendly terms • Empathetic, solution-oriented approach to resolving customer concerns in public and private message channels • Experience with social media management software such as Later, Sprout Social, or Buffer • Experience with ecommerce helpdesk tools such as Gorgias, Zendesk, or Shopify • Deep passion for ocean conservation, outdoor/water activities, or sustainable living • Self-starter with high initiative, capable of working independently in a remote environment while keeping teams aligned

🏖️ Benefits

• Generous employee discounts on products • Flexible/remote work schedule • Opportunity to contribute directly to ocean conservation initiatives and partner programs • Competitive base salary commensurate with experience