Customer Service – Commercial Lines, P&C

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Team Focus Insurance Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

☁️ SaaS

🤝 B2B

Insurance • SaaS • B2B

Team Focus Insurance Group is a provider of flexible, cloud-based core administration and underwriting platforms designed to help insurance companies manage exposure, improve operating costs, and maximize profitability. Their InFocus Platform supports customer service, policy, billing, claims administration, and more, with a focus on real-time risk management. Team Focus offers tailored solutions and business process outsourcing (BPO) services to insurance companies, managing tasks like agency services, print, mail, and regulatory reporting. With a strong emphasis on technology and service integration, Team Focus Insurance Group caters to insurance startups and managing general agents (MGAs) by enhancing efficiency and providing bespoke software solutions.

📋 Description

• Receive and manage a high volume of incoming calls, emails, chats, and service tasks related to workers’ compensation policies • Communicate professionally and effectively with insureds, agents, and underwriting partners • Process and manage workers’ compensation policies, ensuring accuracy, completeness, and timely delivery • Maintain thorough and compliant documentation of all servicing activity • Ensure all servicing activities are completed in accordance with regulatory requirements, carrier guidelines, and internal service standards • Assist callers with claims-related inquiries by providing adjuster contact information and directing them to available resources

🎯 Requirements

• 3–5 years of progressive experience within the workers’ compensation insurance industry • Prior call center and or high-volume customer service experience is a plus • Experience handling customer inquiries via chat, providing timely, accurate, and professional responses while maintaining engagement and service quality • Must have Commercial Lines experience • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Experience with management systems such as ImageRight or similar platforms • Ability to operate office equipment: scanners, copiers, fax machines, calculators • Bilingual (English/Spanish) preferred.

🏖️ Benefits

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account • Competitive Salaries • 401K Match • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave • Short and Long-Term Disability • Employee Support Programs, Including Mental Health • Tuition Reimbursement • Matching Charitable Gift Program • Lucrative Referral Program • Commuter Benefits • Flexibility: Remote and Hybrid Opportunities Available