Customer Service Representative, Bilingual Arabic, Urdu

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Team Focus Insurance Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

☁️ SaaS

🤝 B2B

Insurance • SaaS • B2B

Team Focus Insurance Group is a provider of flexible, cloud-based core administration and underwriting platforms designed to help insurance companies manage exposure, improve operating costs, and maximize profitability. Their InFocus Platform supports customer service, policy, billing, claims administration, and more, with a focus on real-time risk management. Team Focus offers tailored solutions and business process outsourcing (BPO) services to insurance companies, managing tasks like agency services, print, mail, and regulatory reporting. With a strong emphasis on technology and service integration, Team Focus Insurance Group caters to insurance startups and managing general agents (MGAs) by enhancing efficiency and providing bespoke software solutions.

📋 Description

• Deliver exceptional customer service in a fast-paced call center environment by handling inbound calls, chats, and task processing from clients and agents regarding all personal lines insurance policies. • Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner. • Provide accurate information regarding policies, coverage, billing, payments, and endorsements. • Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience. • Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions. • Prioritize workload to meet service level agreements and departmental standards. • Ensure compliance with company policies, procedures, and regulatory requirements. • Collaborate with team members and leadership to share knowledge, improve workflows, and enhance the overall client experience. • Participate in training, coaching, and team meetings to maintain skill proficiency and stay current with policies and procedures.

🎯 Requirements

• Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience. • Bilingual Arabic or Urdu • Knowledge of Property/Casualty Insurance operations and policy elements preferred. • Strong verbal and written communication skills. • Ability to manage multiple tasks efficiently and maintain high accuracy. • Proficiency with insurance systems and standard office software. • Ability to handle difficult or upset clients professionally, using effective de-escalation techniques to resolve issues and maintain positive customer relationships. • Strong problem-solving and conflict-resolution skills. • Participation in virtual team meetings, training sessions, and performance reviews. • Self-motivated, disciplined, and able to maintain productivity without direct supervision. • An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred.

🏖️ Benefits

• Medical, Dental, Vision, Life, Pet • Flexible Spending Account • Competitive Salaries • 401K Match • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave • Short and Long-Term Disability • Employee Support Programs, Including Mental Health • Tuition Reimbursement • Matching Charitable Gift Program • Lucrative Referral Program • Commuter Benefits • Flexibility: Remote and Hybrid Opportunities Available