Customer Service Representative – Escalations, Self-Pay

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

Trinity Health is a Christian K-12 educational institution located in Wichita, Kansas, dedicated to providing a Christ-centered education that nurtures spiritual growth and academic excellence. The academy emphasizes the importance of faith in students' lives, integrating spiritual development with rigorous academic programs and a broad array of extracurricular activities, including athletics and fine arts. Trinity Health fosters a supportive community where teachers and families collaborate to help students develop a personal relationship with Jesus Christ and excel in their studies.

📋 Description

• Performs day-to-day customer service activities within the hospital revenue operations • Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction • Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results • Assists patients in resolution of billing issues • Performs communication and follow-up processes related customer service

🎯 Requirements

• High school diploma or Associate's degree in Accounting or Business Administration or related field • Successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards • At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems • Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting • Performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities • Previous service/call center experience • Excellent verbal and written communication skills and organizational abilities • Strong interpersonal skills in interacting with internal and external customers • Accuracy, attention to detail and time management skills • Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.