Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +31 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TeamSnap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

💰 Debt Financing on 2022-12

Consulting • Logistics • Marketing

TeamSnap is a top-ranked team and club management platform designed to connect the world of youth sports. It offers tools for clubs, leagues, tournament organizers, and associations to manage their operations such as scheduling, messaging, and payments. The platform is widely used by coaches, players, and fans, and supports over 100 sports and activities. With over 25 million satisfied customers and 19,000 sports organizations, TeamSnap emphasizes ease of use, saving time for administrators and enhancing the sports experience for families through features like health checks and community building. The platform also provides opportunities for businesses to reach its engaged audience, making it a leader in sports management solutions.

📋 Description

• Deliver exceptional customer support through email, chat, and occasional calls • Own customer issues from investigation through resolution and escalate when appropriate • Use test environments to recreate customer scenarios and uncover product nuances • Anticipate customer needs and provide tailored solutions • Help B2B customers with scheduling, communications, registration, and reporting • Meet performance goals for productivity, customer satisfaction, and reliability

🎯 Requirements

• Customer-first mindset with a friendly, professional, solutions-focused attitude • Strong technical skills and ability to guide users through the platform • Genuine excitement for problem-solving and developing product expertise • Curiosity and resourcefulness to recreate issues and learn through hands-on exploration • Excellent written and verbal communication skills • Proven track record of high performance in customer or technical support roles • Experience in SaaS or tech start-up environments is a bonus • Background as an admin, parent, coach, or recreational sports participant is a bonus • Ability to work 8:30am–5pm PST is a bonus • Must be a permanent US resident • Must be located in an eligible US state; Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, West Virginia, and Utah are excluded

🏖️ Benefits

• Fully remote, remote-first company • Unlimited PTO • Paid parental leave for all parents • 100% premium coverage of medical, dental, and vision insurance for employee and family • 401(k) • $1,500 annual learning and development stipend • Travel to locations for all-company meetings and team events • Generous home office allowance • TeamSnap SWAG upon starting • $50 store credit on every work anniversary • Monthly health and wellness stipend reimbursement