Conversational AI Designer – Amazon Connect, Lex NLU

🔥 1 minute ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $160k - $195k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 0%

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Tech Mahindra

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 Post IPO equity on 2025-10

Consulting • B2B • Artificial Intelligence

Tech Mahindra is a multinational IT services and consulting company focused on helping enterprises transform and accelerate with digital technologies. Using its “Scale at Speed™” promise, Tech Mahindra offers consulting, application and agentic development/modernization services, cloud & infrastructure, network services, cybersecurity, data analytics and artificial intelligence, enterprise applications (SAP, Oracle, Salesforce, Microsoft), engineering services and business process services. It serves a broad set of sectors—banking & financial services, communications/telecom, manufacturing, retail, healthcare, energy & utilities, media & entertainment, travel & logistics and more—and emphasizes AI-driven solutions, platforms and partnerships to support large B2B clients.

📋 Description

• Design call flows using Amazon Connect/Lex conversational design, focused on IVR front-end design to build self-service contact flows • Create user stories • Develop acceptance criteria • Train Lex bots • Perform conversation design, feedback, and tuning • Conduct conversational QA during migration • Collaborate on GenAI-enabled conversational use cases, including prompt design, response evaluation, and responsible AI considerations • Integrate NLP from Cisco Webex/Nuance IVR to Amazon Connect with Lex NLU for voice and web chat

🎯 Requirements

• 3 or more years of conversational design experience with a focus on virtual agents • 2 or more years of conversational AI experience, including Amazon Connect/Lex conversational design • Exposure to GenAI, LLMs, prompt engineering, or retrieval-augmented generation (RAG) concepts preferred • Agent Assist experience • Experience working in an Agile environment • Strong communication and collaboration skills, with the ability to work across the business and serve as a liaison • Ability to analyze data and user feedback to drive continuous improvement • Knowledge of scripting or programming languages preferred • Experience with Telco or Contact Center operations and CCaaS technology • Cloud platform experience (GCP, AWS, or Azure) preferred • Product Owner certification preferred

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Life insurance • Disability insurance • Paid time off, including holidays, parental leave, and sick leave, as required by law