Customer Service Representative

🔥 2 minutes ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TechOp Solutions International

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

TechOp Solutions International is a company that provides a dynamic and unique blend of operational and technical expertise. They specialize in offering comprehensive solutions by being more operational than technologists and more technical than operators, which allows them to deliver distinctive services. With decades of experience, TechOp Solutions has worked with federal, state, local, and private organizations, including the Department of Homeland Security, the United States Marine Corps, and the Department of Defense, helping them prepare for and respond to security threats. They offer a team-oriented work environment with competitive salaries and benefits, promoting both professional and personal growth for their associates.

📋 Description

• Answer and track incoming calls • Prepare and submit accurate, detailed reports in government systems • Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees • Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information • Accurately record all details in accordance with procedures • Conduct database and open-source research • Route and escalate calls appropriately • Perform other duties as assigned

🎯 Requirements

• 3+ years experience in a call center • High school diploma or equivalent is required • Proven ability to multitask while simultaneously communicating and inputting data • Strong written and verbal communication skills • Ability to work independently, manage assigned responsibilities, and make informed decisions with minimal supervision • Proficiency in Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports • Proficiency with telephony systems, CRMs, and Microsoft Office Suite • Experience handling sensitive information • Ability to pass a government security background check

🏖️ Benefits

• Equal Opportunity Employer • Does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws