Benefits Support Specialist

🔥 0 minutes ago

🐻 Alaska, Arizona, +17 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Respond to participant inquiries and explain applicable benefits and plan provisions • Research questions and provide accurate information with limited supervision • Complete transactions • Explain forms and guide participants through appropriate processes • Handle primarily inbound telephone calls and occasional outbound calls • Complete callbacks promptly and escalate issues when necessary • Maintain accurate documentation in the case management system • Meet quality, accuracy, and timeliness standards • Follow client-specific procedures • Protect confidential participant information • Comply with company, client, privacy, and security requirements

🎯 Requirements

• Strong verbal and written communication skills • Excellent listening skills and attention to detail • Ability to explain information clearly and professionally • Basic computer skills and ability to learn new systems and processes • Strong organizational and time-management skills • Ability to work independently in a remote environment and follow established procedures • Professional, patient, and solution-focused approach • Reliable attendance and punctuality • Ability to meet established performance expectations • Internet download speed of at least 25 Mbps • Internet upload speed of at least 5 Mbps • Ping of 175 ms or less • Ability to connect to a modem/router using an Ethernet cable • Must reside in an eligible hiring location • Defined benefit pension plan experience preferred • Benefits administration or retirement services experience preferred • Customer service or call center experience preferred

🏖️ Benefits

• Comprehensive virtual training lasting approximately 7–8 weeks • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Potential bonus or incentive based on business need • Work from home • Opportunity to develop benefits administration and participant support skills