Customer Experience Associate I

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wisetack

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

💸 Finance

💰 $45M Series B on 2021-09

Fintech • B2B • Finance

Wisetack is a technology platform that offers consumer-friendly financing solutions for real-life services. By providing monthly payment options through a seamless API integration, Wisetack enables businesses in sectors such as home services, auto repair, dental, and more to offer their customers transparent and straightforward financing options at the point of sale. Customers can apply and see their payment options quickly, facilitating transactions with clarity and ease. Wisetack partners with various software platforms to drive business growth and is recognized for its innovation and impact in the fintech space, particularly in the realm of embedded financial payments and buy now/pay later services.

📋 Description

• Support borrowers by phone and across other channels with applications, approvals, payments, repayment, refunds, and account questions • Set clear expectations for next steps, follow-up, and escalations • Follow lending requirements, company policies, and established processes while identifying risks, complaints, or issues needing review • Partner cross-functionally to resolve issues responsibly and balance customer advocacy with responsible lending practices • Own borrower issues from first contact through resolution, following up and coordinating across teams • Document interactions accurately and keep borrowers informed about status, ownership, and next steps • Identify recurring pain points, process gaps, product friction, and operational opportunities • Share insights with Product, Engineering, Risk, Operations, Merchant Success, and other partners to improve documentation, workflows, macros, and scalable fixes • Use AI tools to improve speed, quality, customer outcomes, and efficiency while protecting empathy, accuracy, privacy, and trust • Share best practices and support evolving business needs, including support for merchants

🎯 Requirements

• 2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role • Experience leveraging AI tools to improve customer support workflows or operational efficiency • Comfortable spending the majority of your workday supporting customers over the phone in a high-volume environment • Excellent verbal and written communication skills • Demonstrated ownership and follow-through from initial customer contact through final resolution • Experience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical • Experience using Salesforce, Zendesk, or similar customer support platforms • Willingness to work weekends • Experience supporting borrowers or consumers in lending, banking, payments, fintech, insurance, healthcare, or another highly regulated industry • Familiarity with consumer lending regulations or compliance-driven customer support

🏖️ Benefits

• Equity • Benefits