Billing Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tempus AI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏥 Healthcare

🧬 Biotechnology

🤖 Artificial Intelligence

Healthcare • Biotechnology • Artificial Intelligence

Tempus AI is an advanced healthcare technology company that specializes in precision medicine through the use of AI and genomic profiling. The company provides innovative solutions across various medical fields, including oncology, cardiology, neurology, and psychiatry. Tempus enables healthcare providers to make informed treatment decisions by integrating real-world data, clinical trial matching, and algorithmic testing to improve patient outcomes and accelerate drug development.

📋 Description

• Provide support to clients and patients in a timely and professional manner • Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues • Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs, or direct them to the appropriate party • Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing • Document all client, patient, and payor interactions within Ambry systems completely and thoroughly • Review, identify, and process documents appropriately • Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed • Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues • Perform other duties as assigned

🎯 Requirements

• Possesses a high school degree or higher (Bachelor’s degree preferred but not required) • Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes • Excellent telephone and communication skills • Capable of excelling within a team environment • Capable of accomplishing workload and additional projects with no supervision • Working knowledge of Microsoft Office, Google Chrome, and internet usage required • Salesforce or other case management software preferred • Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form • Previous experience in health care or clinical laboratory administration is preferred • Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred • Previous experience in insurance billing, including insurance verification, authorization, or collections

🏖️ Benefits

• Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.