Customer Care Supervisor

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $67.1k - $100.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Lead and oversee the Customer Care function • Develop and maintain customer contact channel touch points • Define and implement customer contact engagement strategy, performance objectives, and cost optimization • Oversee customer engagement and issue resolution • Partner with customers to maintain preventive maintenance programs and Department of Transportation compliance • Supervise Customer Care team members in a call center environment • Ensure timely and effective customer and end-user support • Resolve staff inquiries and complex customer issues • Maintain quality standards for Customer Care staff • Identify department-wide improvement opportunities and communicate changes with management • Engage directly with customers to understand issues and improve products, features, and services • Act as escalation point for technical and process issues • Monitor team performance and support employee development • Listen to live or recorded calls to evaluate team member performance • Ensure and report on schedule adherence, including breaks, lunches, and shift-end • Manage assigned team projects

🎯 Requirements

• High School Diploma/GED and 5 years’ experience in a related field, or a bachelor’s degree in a related discipline and 3 years’ experience, or a master’s degree and 1 year of experience, or a Ph.D. and up to 1 year of experience • Analytical thinking and root-cause analysis • Business acumen and understanding of economic, financial, market, and industry trends • Business process management and process improvement • Customer focus and customer service knowledge • Managing multiple priorities • Degree in related discipline strongly desired • Industry experience desired • Must clear a pre-employment drug test • Must be currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

🏖️ Benefits

• Flexible vacation with pay • Seven paid holidays annually • Up to 160 hours of paid wellness annually for the employee or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days and/or PTO • Equal Employment Opportunity and reasonable accommodations