WFE Operations Support Representative

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Staff an inbound phone queue during established hours of operation • Monitor inbound email and Live Chat interactions during hours of operation • Provide direct support for students with a technical issue • Track all prospect and student interactions in CRM and email systems • Serve as first point of contact and direct users to the appropriate team/individual for service • Provide administrative support for platform processes and process exception requests as needed • Act as triage for general benefit and education questions • Help process request tickets and administrative activities

🎯 Requirements

• Call Center and customer service experience required • Proficiency with technology, especially computers, software applications and phone systems • Strong verbal and written communication skills • Ability to work on multiple tasks simultaneously, despite frequent interruptions • Able to learn and follow standard operating procedures and practices • Proficiency with using case management tools (Salesforce a plus) • Ability to solve technical issues via phone, email, and online tools • Ability to remain calm and courteous under pressure and navigate tense situations • Must be able to travel up to 10% of the time • Must be able to lift 25 lbs. • Must be able to work more than 40 hours per week when business needs warrant • Regular, dependable attendance and punctuality are essential functions of this job • Bachelor's Degree Preferred

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay for eligible non-exempt employees