Customer Service Representative

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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American Tire Distributors

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏭 Manufacturing

🛒 Retail

Automotive • Manufacturing • Retail

American Tire Distributors is one of the largest independent suppliers of tires to the replacement tire market. It operates more than 106 distribution centers, serving approximately 80,000 customers across the U. S. The company offers an unsurpassed breadth and depth of inventory, frequent delivery and value-added services to tire and automotive service customers. American Tire Distributors employs more than 4,000 associates across its distribution center network.

📋 Description

• Solicit new business and service existing customers via telephone sales • Resolve customer problems and provide consultation services • Maintain knowledge of products, policies, and merchandising information • Research, plan, and implement sales, customer retention, and new business development • Champion the corporate image and reputation through product, program, and system knowledge • Communicate with customers via phone, web chat, text, and email • Engage in consultative selling of tires, wheels, and associated products • Maintain accurate customer records and communicate customer issues and feedback through established channels • Maximize time management for customer availability • Process customer orders and returns; assist with tracking and product availability • Provide high-quality, customer-centric service while achieving productivity and efficiency goals • Work with customers and team members to address concerns, resolve issues, and drive customer satisfaction

🎯 Requirements

• High School or GED degree • 2-4 years of related experience preferred (not required) • Ability to communicate professionally with customers via phone, web chat, text, and email • Thorough knowledge of products, policies, and merchandising information • Ability to process customer orders and returns and assist with tracking and product availability • Ability to answer, handle, and resolve customer questions, requests, issues, and complaints • Ability to occasionally lift and/or move up to 50 pounds • Ability to meet the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling • Travel as required by the position • Drug-free workplace requirements